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Emotional Footprint Awards 2024

Cloud Management


SoftwareReviews names AWS Systems Manager, Microsoft Azure Arc, and VMware Aria Operations as Cloud Management Emotional Footprint Award Winners.


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Cloud Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Amazon

AWS Systems Manager

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

9.4

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

1% Negative 98% Positive
Badge Winner
62Reviews

Microsoft Corporation

Microsoft Azure Arc

Manage your applications and services in multi-cloud environments. Azure Arc helps you make the most of the cloud by providing tools to develop and operate cloud-native apps on any platform.

9.1

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
140Reviews

Broadcom

VMware Aria Operations

VMware Aria is a cloud management portfolio for managing the cost, performance, configuration, and delivery of infrastructure and cloud native applications across any cloud. It unifies VMware vRealize, CloudHealth by VMware Suite, and VMware Tanzu Observability by Wavefront into one family brand.

8.8

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

93

Value Index

VALUE INDEX

1% Negative 98% Positive
Badge Winner
24Reviews

Other Evaluated Vendors


Amazon

Amazon Kinesis

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data so you can get timely insights and react quickly to new information. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of your application. Amazon Kinesis enables you to process and analyze data as it arrives and respond instantly instead of having to wait until all your data is collected before the processing can begin.

8.6

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 92% Positive
34Reviews

Red Hat

Red Hat Openshift

Red Hat® OpenShift® is a unified platform to build, modernize, and deploy applications at scale. Work smarter and faster with a complete set of services for bringing apps to market on your choice of infrastructure.

8.6

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

2% Negative 96% Positive
44Reviews

Oracle

Oracle Hybrid Cloud

Oracle Hybrid Cloud is a suite of autonomous management services that eliminate the human effort associated with traditional solutions for monitoring, managing and securing applications and infrastructure. Provide customers with the flexibility to choose their infrastructure based on their workload needs with Oracle Hybrid Cloud.

8.4

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

2% Negative 92% Positive
38Reviews

ServiceNow

ServiceNow Cloud Accelerate

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

8.3

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 91% Positive
28Reviews

For the full list of vendors in this space, click here.

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