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Emotional Footprint Awards 2024

Geographic Information Systems


SoftwareReviews names Esri ArcGIS and Maptitude GIS as Geographic Information Systems Emotional Footprint Award Winners.


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Geographic Information Systems

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


ESRI Ltd

Esri ArcGIS

ArcGIS is your first step toward better, smarter decision making and a more efficient organization. Just about every problem and situation has a location aspect. Unlock the power of location with ArcGIS.

8.1

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
73Reviews

Caliper Corporation

Maptitude GIS

Maptitude Geographic Information System (GIS) software gives you the tools, maps, and demographic data you need to analyze and understand how geography affects you and your business. Every day you have to contend with spreadsheets and databases filled with vast amounts of customer, employee, sales, facility, and territory data.

8.0

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 93% Positive
Badge Winner
31Reviews

Other Evaluated Vendors


Mapbox

Mapbox

Mapbox is the location platform for developers, providing a complete suite of mapping and location services including global map data, real-time traffic, geocoding and address search, and routing and directions for navigation. Build with Mapbox APIs and SDKs across platforms, from web to mobile to embedded systems. Highly performant, customizable, and scalable, Mapbox services are trusted by companies across industries spanning logistics, business intelligence, consumer apps and beyond.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 81% Positive
41Reviews

Autodesk Inc

AutoCAD Map 3D

Incorporate geographic information system and CAD data with an industry-specific toolset for GIS and 3D mapping.

7.8

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 90% Positive
59Reviews

Hexagon

Hexagon Geospatial Platforms

Whether you’re building real-time situational awareness applications or interactive dashboards that power your daily operations, our geospatial and location intelligence platforms give you the tools to improve custom experiences.

7.8

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 92% Positive
54Reviews

General Electric

Smallworld GIS

This revolutionary, object-oriented, database-driven product provides a powerful, consistent architecture at the heart of many applications, such as those used for planning electric, gas and water distribution systems, designing telecommunications networks and evaluating strategic market opportunities.

6.7

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

7% Negative 87% Positive
20Reviews

For the full list of vendors in this space, click here.

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