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Emotional Footprint Awards 2024

Managed File Transfer - Midmarket


SoftwareReviews names Coviant Diplomat Managed File Transfer, bTrade TDXchange, and SEEBURGER BIS Managed File Transfer as Managed File Transfer - Midmarket Emotional Footprint Award Winners.


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Managed File Transfer - Midmarket

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


bTrade

bTrade TDXchange

The result of bTrade's twenty plus years of MFT experience and innovation is TDXchange -- the optimal, reliable, and secure managed file transfer platform. TDXchange is a full-featured, secure MFT solution with robust, intelligent, and scalable functionality. It allows companies of all sizes to link easily with other servers and trade data securely, both internally and externally. It is a flexible, infinitely expandable, and complete MFT solution that meets the data transfer needs of any company. TDXchange is built on the strength and success bTrade's secure MFT platform.

8.4

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
13Reviews

Coviant Software

Coviant Diplomat Managed File Transfer

Diplomat Managed File Transfer automates, integrates and controls both internal and external secure file transfer.

8.4

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 97% Positive
Badge Winner
37Reviews

SEEBURGER

SEEBURGER BIS Managed File Transfer

SEEBURGER Managed File Transfer is a complete, scalable and secure solution for the transfer of structured and unstructured business data in real time. Ensure security, transparency and traceability in your data transfers, whether on-premises, between different organizations, or in the cloud. SEEBURGER MFT can help companies with: Convenient exchange of high-volume and large-volume, structured and unstructured data, on-premises, hybrid or in any cloud, security for exchanging of sensitive business data, and adherence to legal compliance requirements.

8.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
15Reviews

Other Evaluated Vendors


Biscom Inc

Biscom Secure MFT

Biscom Secure File Transfer is a web-based solution that replaces insecure FTP and email to send and share files all while being easy enough for end users to operate without IT involvement.

7.7

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 95% Positive
13Reviews

Acronis

Acronis​ MassTransit

An enterprise–grade, high performance, managed file transfer solution for advertising, movie production, printing, and publishing industries.

7.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 89% Positive
12Reviews

Redwood Software

JSCAPE MFT Server

JSCAPE MFT Server's intuitive user interface makes it easy to set up and configure FTP clients, SFTP clients, FTPS servers and more. Save time and improve reliability with features that make security and file management simple and convenient.

7.4

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 81% Positive
32Reviews

Wing FTP

Wing FTP Server

Wing FTP Server is an easy-to-use, secure and reliable FTP server software for Windows, Linux, Mac OS and Solaris. It supports multiple file transfer protocols, including FTP, FTPS, HTTP, HTTPS and SFTP, giving your clients flexibility in how they connect to the server.

7.3

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 90% Positive
12Reviews

Coffee Cup Software Inc

Direct FTP

Don’t let the name fool you: Direct FTP is way more than just an FTP app. Sure, it transfers files at don’t-blink-or-you’ll-miss-it speeds, but it’s also a complete web design toolbox. Use it to make last‐minute edits, preview and organize your files, and back everything up, just in case. It’s the only FTP app with a built-in web editor that lets you work with HTML, CSS, JavaScript, PHP, and more. With such stellar features, no wonder it leads the pack.

6.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 80% Positive
12Reviews

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