Emotional Footprint Awards 2025
Application Performance Management - Midmarket
SoftwareReviews names Apica Ascent and ManageEngine Applications Manager as Application Performance Management - Midmarket Emotional Footprint Award Winners.
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Application Performance Management - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Apica Systems
Apica Ascent
Apica offers a unified perspective on the entire technology stack, encompassing logs, metrics, traces, and APIs. This operational data fabric facilitates quick identification and resolution of performance issues throughout an enterprise's infrastructure. The platform's user-friendly features, including a drag-and-drop interface for dashboards and seamless integrations with tools like Prometheus and Elasticsearch, enhance ease of use and management.
8.7
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
94
Value Index
VALUE INDEX
ManageEngine
ManageEngine Applications Manager
ManageEngine Applications Manager provides deep-dive application performance monitoring with byte-code instrumentation, infrastructure monitoring, and digital experience monitoring from a single console. This allows IT teams to gain holistic visibility into transactions, isolate real-time issues, and deliver flawless end user experiences.
8.4
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
AppEnsure
AppEnsure APM
AppEnsure provides APM for IT Operations to proactively manage end-user experience. AppEnsure uniquely correlates the real end-user response time experience with the application-delivery infrastructure performance, providing contextual, actionable intelligence to reduce resolution time by 95% of application outages and slowdowns.
8.3
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
BMC Software
Stackify Retrace
Get code-level tracing, squash bugs and continuously observe and improve your application’s user experience from dev to production with Retrace full lifecycle APM.
8.3
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Radware
Radware APM
Radware's Application Performance Monitoring (APM) allows you to detect application performance issues – before your customer does. Application Performance Monitoring ensures Web application performance meets your customer's expectations and consistently delivers their business SLA.
8.3
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Blackfire
Blackfire APM
Blackfire empowers all developers and IT/Ops to continuously verify and improve their app’s performance, throughout its lifecycle, by getting the right information at the right moment.
7.9
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Scout APM
ScoutAPM
Scout is Application Performance Monitoring (APM) that finds what you can't see in charts. Since 2008, Scout has continually tracked and isolated N+1 database queries, sources of memory bloat, and performance abnormalities for leading-edge SaaS companies.
6.9
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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