Adobe Analytics Logo
Adobe Analytics Logo
Adobe Systems

Adobe Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Adobe Analytics
8.9 /10

What is Adobe Analytics?

Adobe empowers marketing, product, and business teams with insights to understand their customers and the journeys they take across channels, products, content, and services. Their advanced analytics solution was purpose-built to let your teams deliver and evaluate exceptional customer experiences - faster.

Company Details


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Awards & Recognition

Adobe Analytics won the following awards in the Website Analytics category

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Adobe Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Analytics?

3% Negative
2% Neutral
95% Positive

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Device and Browser Analytics

86

Audience Segmentation

86

Data Visualization

86

Social Media Analytics

85

Customer Value Analysis

85

Customer Journey Modelling

84

Audience Demographics

83

Conversion Analysis

82

Paid Search Integration

82

Search Engine Optimization

81

API Framework

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Customization

85

Quality of Features

85

Ease of Implementation

84

Ease of Data Integration

83

Breadth of Features

82

Availability and Quality of Training

82

Usability and Intuitiveness

82

Vendor Support

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Adobe Analytics Reviews

Marian C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Adobe Analytics for Digital Customer Journeys

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

Because of artificial intelligence, predictive analytics can very accurately predict how individuals will behave. Unlike some other options, Adobe Analytics is able to provide new understanding right away, not only with past information. Nearly all types of digital platforms can be connected through the integration ecosystem.

What is your favorite aspect of this product?

Viewing flow visualization made it much easier to recognize how our customers navigate through the website. It's like seeing their journey clearly; I can tell when they leave and how to resolve the problem. String automation points out the reasons behind significant shifts in major metrics, quickly answering questions that used to take a lot of time to figure out. By looking at the tables, you can clearly see how the percentage of users changes throughout the specified period. I am sincerely grateful that the workspace allows me to develop my own analytics dashboards.

What do you dislike most about this product?

It is possible for the system to trigger an alert when the traffic is not dangerous. The platform doesn't perform well when dealing with very large custom funnels that have many stages.

What recommendations would you give to someone considering this product?

Adobe Analytics Provides Insights Into a Customer's Shopping Journey. During the quarter that we totally redesigned our website, Adobe Analytics was our guide. It was at the point when the verification step popped up that most visitors left the credit application page. As soon as the team made the necessary changes, I reviewed the completion rates right away. Seeing the detailed maps for the customer's journey after the improvements left our executive team impressed.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shubham S.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Best Tool For Website Analytics

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

As per my experience, the key differentiator is the advanced level data modelling capabilities helping with in-depth customer journey analysis, segments can customized along with integration with multiple channels. Adobe Analytics stands out in terms of these key capabilities.

What is your favorite aspect of this product?

I like how Adobe Analytics is capable of creating advanced segments helping create dynamic user segments. This truly helps with understanding and analyzing specific user behavior for better optimization.

What do you dislike most about this product?

The only aspect is initial understanding and learning of the platform can be complex and challenging, this can be an issue for the new users specifically to understand the breadth of features and overall functionality. Large data sets does impact the tool performance sometimes and can make it slow.

What recommendations would you give to someone considering this product?

I highly recommend Adobe Analytics for organizations looking for a superior website analytics platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Yuvraj S.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Best Analysis tool !

Likeliness to Recommend

10 /10

What differentiates Adobe Analytics from other similar products?

Adobe Analytics offers extensive customization options, allowing businesses to tailor the platform to their specific needs, including custom metrics, dimensions, and segments.

What is your favorite aspect of this product?

My favorite aspect of Adobe Analytics is its advanced segmentation and analysis capabilities. The platform allows users to create highly detailed and dynamic segments, enabling them to drill down into specific user behaviors and uncover insights that are often hidden in more generalized data sets.

What do you dislike most about this product?

One of the biggest downsides of Adobe Analytics is its steep learning curve. The platform's extensive features and customization options can be overwhelming, especially for new users or those without a strong background in data analytics.

What recommendations would you give to someone considering this product?

Ensure that your business has the scale and complexity to justify the investment in Adobe Analytics. It's best suited for large enterprises or businesses with complex data needs.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Caring

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