Alexa Customer Reviews 2025 | SoftwareReviews

Alexa

Composite Score

7.9 /10

CX Score

8.3 /10

36 Reviews Write a Review

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What is Alexa?

Alexa’s competitor analysis uncovers actionable marketing strategies to drive more traffic.

Company Details

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Awards & Recognition

Alexa won the following awards in the Website Analytics category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2023

Alexa Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alexa.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

96 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alexa?

1% Negative

12% Neutral

87% Positive

Pros

Appreciates Incumbent Status
Performance Enhancing
Effective Service
Respectful

Feature Ratings

Average 80

Device and Browser Analytics

Social Media Analytics

Data Visualization

Search Engine Optimization

Customer Value Analysis

Audience Demographics

Paid Search Integration

API Framework

Conversion Analysis

Audience Segmentation

Customer Journey Modelling

Vendor Capability Ratings

Average 79

Ease of Data Integration

Breadth of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Vendor Support

Alexa Reviews

Kara B.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Simple and cheap solution

Likeliness to Recommend

8 /10

What differentiates Alexa from other similar products?

I have not used similar products, but Alexa is pretty effective at its advertised functions.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Sometimes it listens/responds when you don't want it to

What recommendations would you give to someone considering this product?

Give it a try! It definitely makes things easier. I just don't like how it will listen/respond occasionally when you haven't asked it to.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shreya P.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Very smooth to use

Likeliness to Recommend

8 /10

What differentiates Alexa from other similar products?

Alexa is unique because of its vast smart home integration ecosystem, interoperability with a large number of devices, and frequent upgrades that increase its functionality.

What is your favorite aspect of this product?

Alexa's flexibility and agility are my favorite features. Users may further personalize their experience thanks to the extensive library of Alexa Skills and the integration with innumerable smart home devices.

What do you dislike most about this product?

Alexa is sometimes criticized for having trouble comprehending context or complex requests, which can result in miscommunications.

What recommendations would you give to someone considering this product?

To manage data consumption, become familiar with privacy settings and explore and activate helpful Alexa skills that are suited to your requirements. Set up many devices for improved operation across your house, and use the voice training tool to improve command recognition.

Pros

Reliable
Performance Enhancing
Helps Innovate
Continually Improving Product

Shubham S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Alexa Review

Likeliness to Recommend

9 /10

What differentiates Alexa from other similar products?

Alexa offers good features compared to other similar products like playing music, checking weather, getting notification info and many things. I can turn off and on the light with my voice command which I think can't be done with other products.

What is your favorite aspect of this product?

Getting notification easily and controlling the devices with voice control is the best feature that I like. It also provides a good report about your performance against other websites.

What do you dislike most about this product?

Sometimes it doesn't understand what I say and updates are also not frequent.

What recommendations would you give to someone considering this product?

Anyone can consider this product if they want to buy a product that can easily control some devices like bulb or TV. Also good for listening music and Video playing

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Alexa

What is Alexa?

Company Details

Need Assistance?

Awards & Recognition

Alexa Ratings

87 Likeliness to Recommend

2 Since last award

96 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Alexa?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Device and Browser Analytics Capture and summarize device and browser information.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Alexa Reviews

Kara B.

Simple and cheap solution

Likeliness to Recommend

Pros

Shreya P.

Very smooth to use

Likeliness to Recommend

Pros

Shubham S.

Alexa Review

Likeliness to Recommend

Pros

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Feature Ratings

Device and Browser Analytics

Social Media Analytics

Data Visualization

Search Engine Optimization

Customer Value Analysis

Audience Demographics

Paid Search Integration

API Framework

Conversion Analysis

Audience Segmentation

Customer Journey Modelling

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Vendor Support