Alexa Customer Reviews 2024

Alexa

Composite Score

7.6 /10

CX Score

7.8 /10

33 Reviews Write a Review

Claim Software

What is Alexa?

Alexa’s competitor analysis uncovers actionable marketing strategies to drive more traffic.

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Alexa Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alexa.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alexa?

2% Negative

15% Neutral

83% Positive

Pros

Appreciates Incumbent Status
Effective Service
Performance Enhancing
Respectful

Feature Ratings

Average 82

Device and Browser Analytics

Social Media Analytics

Search Engine Optimization

Data Visualization

Audience Demographics

Customer Value Analysis

Conversion Analysis

Paid Search Integration

Audience Segmentation

API Framework

Customer Journey Modelling

Vendor Capability Ratings

Average 79

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Alexa Reviews

Shreya P.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Very smooth to use

Likeliness to Recommend

8 /10

What differentiates Alexa from other similar products?

Alexa is unique because of its vast smart home integration ecosystem, interoperability with a large number of devices, and frequent upgrades that increase its functionality.

What is your favorite aspect of this product?

Alexa's flexibility and agility are my favorite features. Users may further personalize their experience thanks to the extensive library of Alexa Skills and the integration with innumerable smart home devices.

What do you dislike most about this product?

Alexa is sometimes criticized for having trouble comprehending context or complex requests, which can result in miscommunications.

What recommendations would you give to someone considering this product?

To manage data consumption, become familiar with privacy settings and explore and activate helpful Alexa skills that are suited to your requirements. Set up many devices for improved operation across your house, and use the voice training tool to improve command recognition.

Pros

Reliable
Performance Enhancing
Helps Innovate
Continually Improving Product

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Alexa from other similar products?

Personalized shopping, calling, messaging, and limited media options. Guest Connect feature for accessing data on a friend’s Echo device.

What is your favorite aspect of this product?

Generally, answers requests promptly, with occasional need for repetition or rephrasing.

What do you dislike most about this product?

worry about voice recordings and privacy.

What recommendations would you give to someone considering this product?

Alexa is Amazon’s personal digital assistant. It lets you control compatible devices using voice commands—for tasks like streaming music, getting news updates, or adjusting smart lights. Since Alexa performs inconsistently on non-Amazon speakers, focus on Amazon Echo devices. These come in various models, each with unique features

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nisha C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Alexa from other similar products?

better features

What is your favorite aspect of this product?

best in its category

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

as per usability

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alexa

What is Alexa?

Company Details

Need Assistance?

Awards & Recognition

Alexa Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Alexa?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Device and Browser Analytics Capture and summarize device and browser information.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Alexa Reviews

Shreya P.

Very smooth to use

Likeliness to Recommend

Pros

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

Fantastic product

Likeliness to Recommend

Pros

Nisha C.

Fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Device and Browser Analytics

Social Media Analytics

Search Engine Optimization

Data Visualization

Audience Demographics

Customer Value Analysis

Conversion Analysis

Paid Search Integration

Audience Segmentation

API Framework

Customer Journey Modelling

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features