

What is Alibaba Cloud?
Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.
Company Details
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
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Since last award
87 Plan to Renew
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Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alibaba Cloud?
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
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Positive
Feature Ratings
Cloud Backup
Cloud Integration
Analytics and Reporting
Access Management
Load Balancing
Regulatory Compliance
Systems Performance Management
Capacity Management
Data Migration
Encryption and Decryption Support
SLA Management
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Business Value Created
Vendor Support
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Alibaba Cloud Reviews

Arijit D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2025
Alibaba Cloud for innovation and scale
Likeliness to Recommend
What differentiates Alibaba Cloud from other similar products?
Alibaba Cloud stands out with its competitive pricing strategies within its strongholds (APAC market), Its extensive infrastructure and robust services, honed by the immense scale of Alibaba's own e-commerce operations (like the annual 11.11 shopping festival), demonstrate a battle-tested reliability under extreme load conditions. It distinguishes itself with its unparalleled dominance in the Asia-Pacific market with huge investment in proprietary technologies like custom silicon and advanced AI models (Qwen family) providing specialized capabilities that offer distinct performance and cost advantages.
What is your favorite aspect of this product?
My favorite aspect of Alibaba Cloud is its robust suite of services, particularly how it mirrors and competes favorably with global leaders. Alibaba Cloud is an incredibly versatile platform capable of supporting everything from small startups to large enterprises, all while benefiting from its ties to the vast Alibaba ecosystem, which brings a level of practical, real-world integration that's quite impressive. It's not just about offering compute, storage and networking; it's the depth and breadth across databases, security, big data and cutting-edge AI services like their Qwen LLM.
What do you dislike most about this product?
If I had to pinpoint my biggest gripe with Alibaba Cloud, it would be the documentation, the user interface and support when things go wrong. Their customer support still suffer from a language barrier and a lack of in-depth technical assistance for complex issues, which becomes very frustrating during critical outages or when troubleshooting critical problems. It's not a deal-breaker but it definitely adds a slight friction to the development process.
What recommendations would you give to someone considering this product?
I would confidently recommend it to anyone looking for a robust and scalable cloud solution, particularly if their operations have a strong presence in Asia or are looking to expand there. The integration with Alibaba's vast ecosystem is a major advantage, especially for businesses leveraging e-commerce or looking for localized support and compliance within the APAC market. The sheer breadth and depth of their service offerings are remarkable, covering everything from core compute and storage to advanced AI/ML capabilities and robust security features. A cost-effective cloud provider with a strong vision for the future.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Patricia B.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
High-Performance Computing
Likeliness to Recommend
What differentiates Alibaba Cloud from other similar products?
Alibaba Cloud provides high-performance computing resources, including GPU instances and high-performance storage options.
What is your favorite aspect of this product?
- Provides Scalability and Flexibility - Advanced Networking Capabilities - Strong Focus on Innovation
What do you dislike most about this product?
- Expensive - Limited cloud features - Difficult to use
What recommendations would you give to someone considering this product?
Recommend using
Pros
- Enables Productivity
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.

Akarsh A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Good Cloud in a bad budget
Likeliness to Recommend
What differentiates Alibaba Cloud from other similar products?
They have Anti Ddos technology which i like a lot because if there was a timeout technology after every hits its a good thing while comes in a security because traffic comes from the Global. It was very different from other cloud as well
What do you dislike most about this product?
These services are available in other cloud as well while alibaba just like same, and in terms of cost they are very high for premium ssds and ram cpu.
What recommendations would you give to someone considering this product?
Good if you create a Multi hybrid cloud and use the service of Ddos from here.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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