Alibaba Cloud Logo
Alibaba Cloud Logo
Alibaba Cloud

Alibaba Cloud

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Alibaba Cloud
7.9 /10

What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details


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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

87 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

5% Negative
8% Neutral
87% Positive

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Effective Service

Feature Ratings

Average 81

Cloud Backup

86

Cloud Integration

85

Analytics and Reporting

84

Access Management

84

Load Balancing

83

Regulatory Compliance

81

Systems Performance Management

81

Capacity Management

81

Data Migration

80

Encryption and Decryption Support

80

SLA Management

80

Vendor Capability Ratings

Average 79

Product Strategy and Rate of Improvement

81

Quality of Features

81

Ease of Customization

81

Ease of Data Integration

81

Ease of Implementation

80

Ease of IT Administration

80

Business Value Created

80

Vendor Support

79

Breadth of Features

78

Usability and Intuitiveness

78

Availability and Quality of Training

76

Alibaba Cloud Reviews

Arijit D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Alibaba Cloud for innovation and scale

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

Alibaba Cloud stands out with its competitive pricing strategies within its strongholds (APAC market), Its extensive infrastructure and robust services, honed by the immense scale of Alibaba's own e-commerce operations (like the annual 11.11 shopping festival), demonstrate a battle-tested reliability under extreme load conditions. It distinguishes itself with its unparalleled dominance in the Asia-Pacific market with huge investment in proprietary technologies like custom silicon and advanced AI models (Qwen family) providing specialized capabilities that offer distinct performance and cost advantages.

What is your favorite aspect of this product?

My favorite aspect of Alibaba Cloud is its robust suite of services, particularly how it mirrors and competes favorably with global leaders. Alibaba Cloud is an incredibly versatile platform capable of supporting everything from small startups to large enterprises, all while benefiting from its ties to the vast Alibaba ecosystem, which brings a level of practical, real-world integration that's quite impressive. It's not just about offering compute, storage and networking; it's the depth and breadth across databases, security, big data and cutting-edge AI services like their Qwen LLM.

What do you dislike most about this product?

If I had to pinpoint my biggest gripe with Alibaba Cloud, it would be the documentation, the user interface and support when things go wrong. Their customer support still suffer from a language barrier and a lack of in-depth technical assistance for complex issues, which becomes very frustrating during critical outages or when troubleshooting critical problems. It's not a deal-breaker but it definitely adds a slight friction to the development process.

What recommendations would you give to someone considering this product?

I would confidently recommend it to anyone looking for a robust and scalable cloud solution, particularly if their operations have a strong presence in Asia or are looking to expand there. The integration with Alibaba's vast ecosystem is a major advantage, especially for businesses leveraging e-commerce or looking for localized support and compliance within the APAC market. The sheer breadth and depth of their service offerings are remarkable, covering everything from core compute and storage to advanced AI/ML capabilities and robust security features. A cost-effective cloud provider with a strong vision for the future.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patricia B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

High-Performance Computing

Likeliness to Recommend

8 /10

What differentiates Alibaba Cloud from other similar products?

Alibaba Cloud provides high-performance computing resources, including GPU instances and high-performance storage options.

What is your favorite aspect of this product?

- Provides Scalability and Flexibility - Advanced Networking Capabilities - Strong Focus on Innovation

What do you dislike most about this product?

- Expensive - Limited cloud features - Difficult to use

What recommendations would you give to someone considering this product?

Recommend using

Pros

  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Akarsh A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Good Cloud in a bad budget

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

They have Anti Ddos technology which i like a lot because if there was a timeout technology after every hits its a good thing while comes in a security because traffic comes from the Global. It was very different from other cloud as well

What do you dislike most about this product?

These services are available in other cloud as well while alibaba just like same, and in terms of cost they are very high for premium ssds and ram cpu.

What recommendations would you give to someone considering this product?

Good if you create a Multi hybrid cloud and use the service of Ddos from here.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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