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What is Amazon Lex?
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
Company Details
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89 Likeliness to Recommend
2
Since last award
97 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Lex?
Pros
- Reliable
- Acts with Integrity
- Continually Improving Product
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Workflow Processing
Other Integrations
Artificial Intelligence Engine
Learning and Adaptability
Leads Generation
Natural Language Processing
Personalized Service
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Amazon Lex Reviews
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Akarshit C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Powerful Integration, but Complex for Beginners.
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
Amazon Lex stands out because it easily connects with other AWS services, making it powerful for building customizable chatbots and voice apps that can scale up as needed.
What is your favorite aspect of this product?
My favorite aspect of Amazon Lex is its ability to integrate smoothly with other AWS tools, which makes it easy to build and deploy complex applications quickly.
What do you dislike most about this product?
What I dislike most about Amazon Lex is that it can be challenging to set up for beginners, especially if you're not familiar with AWS, and the pricing can add up quickly as you scale.
What recommendations would you give to someone considering this product?
I recommend getting familiar with AWS basics before using Amazon Lex, as it can be complex for newcomers. Start with small projects to understand its features, and keep an eye on costs as you scale up.
Pros
- Enables Productivity
- Efficient Service
- Respectful
- Friendly Negotiation
Please tell us why you think this review should be flagged.
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Lokesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Powerful Integration, but Complex Setup
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
Amazon Lex is unique because it connects smoothly with other AWS services, lets you build chatbots that can handle both voice and text, uses advanced machine learning to improve how it understands users, easily scales to manage different traffic levels, and has strong security features to keep data safe.
What is your favorite aspect of this product?
My favorite aspect of Amazon Lex is its seamless integration with other AWS services. This allows developers to easily create powerful applications that can leverage various functionalities, like data storage and processing, making it much more versatile for building chatbots and voice assistants.
What do you dislike most about this product?
What I dislike most about Amazon Lex is that it can be complex to set up and configure, especially for those who are not already familiar with AWS services. The learning curve can be steep, which might be a barrier for beginners looking to create simple chatbots.
What recommendations would you give to someone considering this product?
If you’re thinking about using Amazon Lex, I suggest getting to know AWS and its services a bit first. Check out the official tutorials and documentation to help you set everything up correctly. It’s also a good idea to start with a simple project so you can get comfortable with how it works before moving on to more complex builds.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
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YOGENDER T.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Aug 2024
Good Product
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
Their continues improvement, and their UI as well.
What is your favorite aspect of this product?
You can create your bot everywhere across all your channels and platform
What do you dislike most about this product?
Scaling resources efficiently to handle varying workloads
What recommendations would you give to someone considering this product?
It's worth it
Pros
- Generous Negotitation
- Transparent
- Security Protects
- Helps Innovate
Please tell us why you think this review should be flagged.
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