Appian Customer Reviews 2024

Appian

7.7 /10

What is Appian?

Automate complex workflows at the speed of low-code. Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

Company Details

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Awards & Recognition

Appian won the following awards in the Low-Code Development Tools category

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4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

2 Top Rated Features

2023

Appian Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian?

5% Negative

11% Neutral

84% Positive

Pros

Includes Product Enhancements
Generous Negotitation
Fair
Enables Productivity

Feature Ratings

Average 79

Role-Based Access Management

Cross-Platform Deployment

Data and Entity Mapping

Cloud Deployment

Templates

GUI Application Designer

End to End Lifecycle Management

Backend Coding and Scripting

Application Inventory and Dashboard

Automated Delivery Pipeline

Vendor Community and Marketplace

Vendor Capability Ratings

Average 80

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Customization

Appian Reviews

Akash C.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Platforms agility and flexibility

Likeliness to Recommend

6 /10

What differentiates Appian from other similar products?

Platform Extensibility

What is your favorite aspect of this product?

integration and workiflow

What do you dislike most about this product?

user interface

What recommendations would you give to someone considering this product?

Easy of deployment, administration, and maintenance

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service
Wastes Time
Vendor Friendly Policies

Kiran T.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

I agree with fabulous features.

Likeliness to Recommend

10 /10

What differentiates Appian from other similar products?

We can easily build a code

What is your favorite aspect of this product?

Rapidly we can integrate with external systems

What do you dislike most about this product?

Slow interface

What recommendations would you give to someone considering this product?

Based on business requirements

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Abdul R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

A Low-Code Beast

Likeliness to Recommend

9 /10

What differentiates Appian from other similar products?

There are a ton of low-code/no-code platforms out there, but what makes Appian special is its focus on building enterprise-grade applications. It's powerful enough to handle complex workflows without sacrificing ease of use

What is your favorite aspect of this product?

We built a custom app to manage our onboarding process, which has significantly reduced paperwork and improved the overall experience for new hires

What do you dislike most about this product?

Things can get a bit complex when you start dealing with more intricate workflows.

What recommendations would you give to someone considering this product?

It's important to have a clear understanding of your project requirements before diving in. For complex workflows, having some development resources on hand will be helpful.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Saves Time

Appian

What is Appian?

Company Details

Need Assistance?

Awards & Recognition

Appian Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Appian?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Templates Pre-built and customizable templates for building applications. Includes sample UI templates and designs compliant with industry and regulatory standards.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Automated Delivery Pipeline Applications are automatically built, tested and deployed according to the UI and workflow designs, parameters and constraints defined in the designer.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Appian Reviews

Akash C.

Platforms agility and flexibility

Likeliness to Recommend

Pros

Cons

Kiran T.

I agree with fabulous features.

Likeliness to Recommend

Pros

Abdul R.

A Low-Code Beast

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access Management

Cross-Platform Deployment

Data and Entity Mapping

Cloud Deployment

Templates

GUI Application Designer

End to End Lifecycle Management

Backend Coding and Scripting

Application Inventory and Dashboard

Automated Delivery Pipeline

Vendor Community and Marketplace

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Customization