Appian BPM Suite Logo Award Winner Product Badge
Appian BPM Suite Logo Award Winner Product Badge
Appian

Appian BPM Suite

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Appian BPM Suite
8.8 /10

What is Appian BPM Suite?

All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.

Company Details


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Awards & Recognition

Appian BPM Suite won the following awards in the Business Process Management category

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Appian BPM Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian BPM Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian BPM Suite?

0% Negative
3% Neutral
97% Positive

Pros

  • Friendly Negotiation
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 85

BPM Workflow and Approvals

91

Deployment

88

Process Modelling and Design

87

Collaboration

87

Knowledge and Document Management

85

Business Rules Management

85

Process Management

84

Process Simulation and Execution

84

Process Monitoring and Optimization

84

Form and Report Building

84

Analytics and Reporting

83

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Ease of IT Administration

87

Quality of Features

87

Ease of Data Integration

86

Ease of Customization

85

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Availability and Quality of Training

81

Usability and Intuitiveness

81

Vendor Support

79

Appian BPM Suite Reviews

Ravelly S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

"User-Friendly Interface"

Likeliness to Recommend

10 /10

What differentiates Appian BPM Suite from other similar products?

The main difference that sets Appian BPM Suite apart from other similar products is its focus on low-code development. Users can create and customize business process applications with minimal coding knowledge.

What is your favorite aspect of this product?

My favorite aspect of Appian BPM Suite is its powerful process automation features and user-friendly interface.

What do you dislike most about this product?

There is nothing to dislike about this platform.

What recommendations would you give to someone considering this product?

If you are considering using this software I recommend you to regularly evaluate and optimize your processes within the software to maximize its benefits and efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Philip H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Appian BPM: Enhancing Administrative Efficiency

Likeliness to Recommend

9 /10

What differentiates Appian BPM Suite from other similar products?

Appian lets me design a simple expense report approval process that works for our company. I can set up the system to automatically send expense reports to the right people based on things like cost, department, or employee seniority. The Appian interface is easy to use, so I can manage the approval process, track the status of expense reports, and share information with others. Automating the expense report approval workflow ensures reimbursements, reduces errors, and enhances financial accountability.

What is your favorite aspect of this product?

I have also used Appian's BPM capabilities to streamline other administrative tasks, such as leave requests, procurement approvals, and document management. Appian lets me easily change or grow these workflows as our organization needs to change. This keeps our administrative processes efficient and adaptable. The platform's real-time dashboards and reporting show how well administrative tasks are going.

What do you dislike most about this product?

To improve it, they should make the process modeling tools better and add more ways to connect it to other systems. This would help businesses design and automate processes more easily, making them more productive.

What recommendations would you give to someone considering this product?

As our organization grows, Appian lets me easily adapt and expand approval workflows to meet new requirements without compromising efficiency or effectiveness. This lets me see what requires improving, make sure I'm using my resources well, and deal with any problems. Appian can link with our other systems, like HR, finance, and document management, so everything is easier to manage.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brandon R H.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

For Automated Ticket Routing and Resolution

Likeliness to Recommend

9 /10

What differentiates Appian BPM Suite from other similar products?

Appian's robust BPM capabilities provide the perfect foundation for automating customer support workflows. By seamlessly integrating Appian with existing customer support platforms, businesses can unlock a new level of efficiency and responsiveness. By tracking key metrics such as resolution times, customer satisfaction, and ticket volumes, businesses can identify areas for improvement, optimize resource allocation, and continuously enhance the overall customer experience.

What is your favorite aspect of this product?

Appian's powerful rules engine can be configured to automatically analyze ticket attributes, such as customer priority, issue severity, and historical data, to ensure that the most critical issues are addressed first. Additionally, Appian's robust reporting and analytics capabilities provide valuable insights into the performance of the customer support process.

What do you dislike most about this product?

This intelligent prioritization not only enhances customer satisfaction but also optimizes the utilization of support resources. By directing the most pressing tickets to the appropriate teams or individuals, Appian's automation ensures that no customer is left waiting, and that support agents can focus their efforts where they are needed most.

What recommendations would you give to someone considering this product?

The integration of Appian with customer support systems enables seamless ticket routing and escalation. When a new ticket is created, Appian can automatically assign it to the right support team or individual based on predefined rules, streamlining the resolution process and minimizing the risk of delays or miscommunications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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