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AskNicely Logo
Ask Nicely

AskNicely

Composite Score
8.0 /10
CX Score
8.1 /10
Category
AskNicely
8.0 /10

What is AskNicely?

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.

Company Details


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Awards & Recognition

AskNicely won the following awards in the Voice of the Customer category

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AskNicely Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AskNicely.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

97 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AskNicely?

3% Negative
2% Neutral
95% Positive

Pros

  • Caring
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 87

Sentiment Analytics

91

Questionnaire Design/Survey Builder

91

Data Visualization

89

Dashboards, Analytics and Reporting

89

Alerts

88

Text Analytics

88

Multi-Channel Data Collection

84

API Framework

83

Vendor Capability Ratings

Average 86

Ease of Implementation

92

Usability and Intuitiveness

88

Vendor Support

88

Ease of Customization

88

Product Strategy and Rate of Improvement

87

Quality of Features

87

Ease of Data Integration

87

Ease of IT Administration

85

Availability and Quality of Training

83

Business Value Created

82

Breadth of Features

80

AskNicely Reviews

Rufinol V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

The valuable Survey Application

Likeliness to Recommend

5 /10

What differentiates AskNicely from other similar products?

The dynamics in surveys and analysis are well handled

What is your favorite aspect of this product?

The consistent communication option and instant response is powerfully designed

What do you dislike most about this product?

The intuition of this program interface is challenging

What recommendations would you give to someone considering this product?

The optimal survey options from the app gives us a realistic information

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Enables Productivity

Rackel S.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Handling Customer Issues Easily With AskNicely

Likeliness to Recommend

9 /10

What differentiates AskNicely from other similar products?

The platform has an auto dialer and allows performance evaluation. The product has very reliable customer services and they respond on time.

What is your favorite aspect of this product?

Availability of text to speech feature. Easy customization and natural language processing. Excellent Ai analytics and machine learning technology Ease of use.

What do you dislike most about this product?

The product is not cost effective. It requires high initial cost investments.

What recommendations would you give to someone considering this product?

Drive lasting loyalty to customers by adopting this software. It is up to scratch.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Anita S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Actionable Customer Feedback and NPS Tools

Likeliness to Recommend

10 /10

What differentiates AskNicely from other similar products?

The software, AskNicely, gathers customer feedback in real time and converts it into usable insights. Unlike generic survey software, it concentrates on Net Promoter Score (NPS) and assists teams in enhancing service performance by providing insights at the frontline of staff.

What is your favorite aspect of this product?

I like that it's easy to get surveys up quickly and that the results dashboard is straightforward. Getting good feedback to the team in real time is satisfying.

What do you dislike most about this product?

Certain of the customizations are locked behind higher-level plans.

What recommendations would you give to someone considering this product?

If a company is looking to continuously increase customer satisfaction and transform feedback into tangible growth, I recommend AskNicely.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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