BetterCloud Customer Reviews 2025 | SoftwareReviews

BetterCloud

Composite Score

7.3 /10

CX Score

7.2 /10

22 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the Data Loss Prevention category

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3 Top Rated Capabilities

3 Top Rated Features

2024

4 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

4% Negative

14% Neutral

82% Positive

Pros

Respectful
Continually Improving Product
Client Friendly Policies
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 80

Customizable and Pre Canned Policies

Lightweight Directory Access Protocol Integration

Data Discovery (DLP)

Real Time Scanning

Application Monitoring

Multiple Enforcement Actions

Centralized Reporting Engine

Activity Monitoring Alerts

Endpoint Support

Environment Support

Optical Character Recognition

Vendor Capability Ratings

Average 80

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

SaaS Management

Score 7.7

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Judith P.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Powerful for Complex SaaS Management

Likeliness to Recommend

8 /10

What differentiates BetterCloud from other similar products?

BetterCloud stands out because it can automate tasks across all your different work apps at once, while most other tools only handle one platform at a time.

What is your favorite aspect of this product?

My favorite aspect? BetterCloud eliminates the tedium of manual SaaS admin work by automating what used to take hours

What do you dislike most about this product?

BetterCloud has a really steep learning curve that makes it hard to get started. The biggest complaint is that it takes weeks of training just to do basic tasks like setting up automated workflows for new employees or security rules. Many companies end up hiring expensive consultants just to get it working properly.

What recommendations would you give to someone considering this product?

BetterCloud is best for larger companies with lots of different work apps and IT staff to set it up.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarah S.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

BetterCloud: The Better Way to Manage SaaS!

Likeliness to Recommend

8 /10

What differentiates BetterCloud from other similar products?

One scenario that really highlights its value is offboarding employees. In the past, it felt like a scavenger hunt to revoke access across multiple platforms like Salesforce, Office 365, and Slack. With BetterCloud, we automated the process. Now, when HR initiates an offboarding, workflows take care of deprovisioning accounts, transferring data, and ensuring no sensitive information lingers. It’s not just faster—it’s bulletproof.

What is your favorite aspect of this product?

The granular controls are what I lean on the most. You can craft workflows that are as complex or simple as you need, whether it’s setting up role-based permissions for new hires or enforcing security policies. The real-time alerts for suspicious activity are another gem. We once caught an unauthorized data export attempt on Google Drive because BetterCloud flagged it immediately.

What do you dislike most about this product?

I dislike nothing

What recommendations would you give to someone considering this product?

The impact on our IT operations has been huge. We’ve cut onboarding time for new employees by half and reduced human errors in critical processes like compliance monitoring. Audits have gone from stress-inducing to a breeze because everything’s documented and easily accessible. BetterCloud didn’t just save us time—it changed how we think about managing our SaaS ecosystem.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

A.J. D.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Simple to Use, Workflows Leave More to be Desired

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

BetterCloud is extremely simple to set up and use, and has native integration with a lot of SaaS apps. The functionality with some of the native integrations is limited though and workflows are slowly getting better, but need more work. It's nice to be able to automate some user lifecycle management tasks within a SaaS based no-code platform.

What is your favorite aspect of this product?

The workflows and how powerful they can be when done right.

What do you dislike most about this product?

Two separate consoles and slow development in the right areas.

What recommendations would you give to someone considering this product?

I would recommend this for an SMB that doesn't have a solution for onboarding, offboarding and mid user lifecycle management, but be weary of the price tag.

Pros

Caring
Friendly Negotiation
Reliable
Enables Productivity

Cons

Under Delivered
Leverages Incumbent Status
Security Frustrates

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Customizable and Pre Canned Policies Centralized reporting engine with out-of-the-box policy support and custom policy creation with bi-directional workflow integration.

Lightweight Directory Access Protocol Integration The solution supports integration with LDAP.

Data Discovery (DLP) Structured (content registration or data fingerprinting) and unstructured (keywords, lexicons, metadata tags, statistical analysis, etc.) data identification.

Real Time Scanning The solution scans content and context of files in real-time, 24/7.

Application Monitoring The solution monitors applications which may store sensitive data (e.g. clipboard).

Multiple Enforcement Actions The solution provides options for violations such as block, move, quarantine, and delete.

Centralized Reporting Engine The solution provides a central reporting engine for policy creation and management with canned reports and RBAC.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Endpoint Support Multiple operating system and device type support with offline protection, removable media, print screen, and copy and paste support.

Environment Support Breadth of protocol support, cloud protection, peer to peer, Web 2.0, and virtualization environment support.

Optical Character Recognition Optical Character Recognition (OCR) capabilities to accurately extract sensitive data (e.g. SS numbers, credit card numbers) from images.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

SaaS Management

BetterCloud Reviews

Judith P.

Powerful for Complex SaaS Management

Likeliness to Recommend

Pros

Sarah S.

BetterCloud: The Better Way to Manage SaaS!

Likeliness to Recommend

Pros

A.J. D.

Simple to Use, Workflows Leave More to be Desired

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Customizable and Pre Canned Policies

Lightweight Directory Access Protocol Integration

Data Discovery (DLP)

Real Time Scanning

Application Monitoring

Multiple Enforcement Actions

Centralized Reporting Engine

Activity Monitoring Alerts

Endpoint Support

Environment Support

Optical Character Recognition

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training