Birdeye Logo Award Winner Product Badge
Birdeye Logo Award Winner Product Badge
Birdeye

Birdeye

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Birdeye
8.4 /10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
3% Neutral
97% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 82

Multi-channel

86

Learning and Adaptability

85

Scheduled Availability

84

Personalized Service

84

Leads Generation

83

Knowledgebase

83

Application Programming Interface

83

Workflow Processing

82

Integration With CRM

81

Voice or Text Input

80

Natural Language Processing

80

Vendor Capability Ratings

Average 84

Vendor Support

87

Usability and Intuitiveness

87

Availability and Quality of Training

86

Business Value Created

86

Ease of Implementation

86

Ease of Data Integration

86

Quality of Features

85

Ease of Customization

83

Ease of IT Administration

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Birdeye Reviews

SURAJ T.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Review_Birdeye_Highly_Recommended

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

24/7 customer support, its ability to handle the queues and the queries is commendable. This chatbot mayu be used to business marketing purpose, lead generation and advertisement. Follow ups with the cross functional teams and follow ups may be taken up by the chatbot. It may also provide the data driven insights which is fantastic. It is easy to implement and use. Easy to understand too.

What is your favorite aspect of this product?

This chatbot mayu be used to business marketing purpose, lead generation and advertisement. Follow ups with the cross functional teams and follow ups may be taken up by the chatbot. It may also provide the data driven insights which is fantastic. It is easy to implement and use. Easy to understand too.

What do you dislike most about this product?

Nothing of this sort

What recommendations would you give to someone considering this product?

This is highly recommendable for business purpose to automate the time taking low job tasks.

Pros

  • Unique Features
  • Effective Service
  • Respectful
  • Client Friendly Policies

HEMANT KUMAR K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Great for managing reviews, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Birdeye is different because it makes it easy for businesses to manage reviews, improve their online reputation, and talk to customers all in one place. It’s simple to use and helps collect feedback to keep customers happy.

What is your favorite aspect of this product?

My favorite thing about Birdeye is how easy it makes managing customer reviews and feedback. It helps improve online reputation and keeps everything organized in one place.

What do you dislike most about this product?

Birdeye is that it can be expensive for small businesses. Some advanced features might also feel a bit overwhelming to use at first.

What recommendations would you give to someone considering this product?

If you’re considering Birdeye, start by using its basic features to see how it fits your needs. Make sure to check the pricing and see if it’s within your budget. It’s a great tool if managing reviews and improving your online reputation are important to you.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Aakash S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Great tools, but complex to use.

Likeliness to Recommend

8 /10

What differentiates Birdeye from other similar products?

Birdeye different is that it brings together tools for managing your online reputation, collecting customer feedback, and marketing, all in one place, which helps businesses connect better with their customers.

What is your favorite aspect of this product?

My favorite aspect of Birdeye is its ability to automate the collection of customer reviews, making it easy for businesses to build and maintain a strong online reputation without much effort.

What do you dislike most about this product?

Birdeye is that its interface can be a bit overwhelming for new users, making it challenging to navigate and fully utilize all of its features right away.

What recommendations would you give to someone considering this product?

If you're considering Birdeye, I recommend taking advantage of the training resources and tutorials they offer to help you get familiar with the platform and maximize its features for your business.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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