CallTrackingMetrics Logo Award Winner Product Badge
CallTrackingMetrics Logo Award Winner Product Badge
CallTrackingMetrics LLC

CallTrackingMetrics

8.3 /10
Category
CallTrackingMetrics
8.3 /10

What is CallTrackingMetrics?

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

Company Details


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Awards & Recognition

CallTrackingMetrics won the following awards in the Conversation Intelligence category

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CallTrackingMetrics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallTrackingMetrics.

93 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallTrackingMetrics?

0% Negative
3% Neutral
97% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Reliable
  • Enables Productivity

Feature Ratings

Average 86

Call Recording

92

Call Analytics

90

Role-Based Access

87

Manager Annotation and Feedback

87

Audio Transcription

85

Application Integration

85

Dashboards and Reporting

84

Conversation Coaching

83

Pipeline Visibility

82

Mobile Support

81

Artificial Intelligence Engine

74

Vendor Capability Ratings

Average 83

Vendor Support

88

Ease of IT Administration

88

Business Value Created

86

Breadth of Features

86

Ease of Implementation

85

Quality of Features

84

Availability and Quality of Training

84

Ease of Data Integration

81

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

77

Ease of Customization

76

CallTrackingMetrics Reviews

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

"Good product"

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Slower Product Innovation
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Very fascinating...

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Caroline J.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Many features to analyse and optimize

Likeliness to Recommend

8 /10

What differentiates CallTrackingMetrics from other similar products?

The amount of functions and the detailed data

What is your favorite aspect of this product?

detailed data

What do you dislike most about this product?

very complex

What recommendations would you give to someone considering this product?

Gives you many otions to improve your sales

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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