PhotoShelter Inc

Chorus

Composite Score

7.7 /10

CX Score

7.8 /10

20 Reviews Write a Review

Claim Software

What is Chorus?

Chorus simplifies the storage and management of digital media files, or 'digital assets' by bringing content into a single place for teams, to allow marketing and content professionals to build a searchable library.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Chorus won the following awards in the Digital Asset Management category

Filter By

2021 Data Quadrant Gold Medalist

2021

5 Top Rated Capabilities

10 Top Rated Features

2021

Chorus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

6
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

13
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus?

3% Negative

0% Neutral

97% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 91

Intelligent Indexing

100

Digital Asset Sharing

100

Manage / Administration of Metadata

Collaboration

Automation of Metadata Creation

In System Content Views

Permissions and Access Right Management

Workflow and Approval Management

Digital Asset Findability

Cloud Offering

Integration

Vendor Capability Ratings

Average 88

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support

Chorus Reviews

Abdullah V.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A reliable call recording solution for your sales.

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

At Lessonly, one of our main objectives is rep development. We've identified 25 abilities that contribute to success as part of our approach, and honing those skills will help our business prosper.

What is your favorite aspect of this product?

Note-takers change games. Being able to focus on the call without taking notes has helped my sales. Listening to calls later is amazing too.

What do you dislike most about this product?

Transcribing phone calls is very inconsistent. There is a clear need for UX enhancement on the editor that was used to cut longer calls into smaller segments.

What recommendations would you give to someone considering this product?

Chorus helped us learn about our clients' wants and tendencies, so we could answer to their demands in the best way possible.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Curtis F.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Amazing tool

Likeliness to Recommend

8 /10

What differentiates Chorus from other similar products?

I've never seen a product which is so accurate at tracking speech and providing features in response

What is your favorite aspect of this product?

The usefulness in teaching internal stakeholders

What do you dislike most about this product?

Sometimes, as expected perhaps, there can be inaccuracies with the data

What recommendations would you give to someone considering this product?

A must have for teaching/learning, just don't expect it to be perfect

Pros

Performance Enhancing
Enables Productivity
Unique Features
Helps Innovate

Cons

Security Frustrates

Adilike-Teo M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Documentation system for all communications.

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

Chorus is an effective and comprehensive solution for businesses to gain insights from their customer conversations. The platform provides a range of features, including transcription and analysis of calls, as well as customizable search tools that enable users to quickly find the recordings they need. It also offers analytics on call performance, which can help inform users about trends in the data.

What is your favorite aspect of this product?

My favorite aspect of Chorus Speech Analytics software is its comprehensive suite of features. It provides me with the ability to easily and securely access recordings remotely, as well as transcription and analysis of calls. This helps me gain a better understanding of customer conversations so that I can make informed decisions about how best to interact with them in the future.

What do you dislike most about this product?

In order to see recordings and share meetings on them immediately, Chorus has to be more integrated with other programs. This would improve our workflow. I don't like that there are two distinct sharing and playlist-adding buttons. This, in my opinion, may be included on the screen that lets you customize the clip.

What recommendations would you give to someone considering this product?

I would recommend Chorus Speech Analytics software to anyone looking to gain insights from customer conversations. The intuitive dashboard makes it easy to monitor the performance of calls, while the integration with other business systems allows for a better understanding of customer interactions. Additionally, the range of search and playback tools enables users to quickly find recordings and save time in their workflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chorus

What is Chorus?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

Chorus Ratings

88 Likeliness to Recommend

6 Since last award

97 Plan to Renew

3 Since last award

88 Satisfaction of Cost Relative to Value

13 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Chorus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Indexing AI driven capability to label & classify automatically

Digital Asset Sharing Ability to securely share the digital assets (or files)

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Automation of Metadata Creation Asset metadata can be created using rules.

In System Content Views Ability to create customized views of content repositories.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Digital Asset Findability Capabilities of navigation and browsing

Cloud Offering Cloud compatibility (software and infrastructure).

Integration Integration with E-Commerce and/or Other Platforms

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Chorus Reviews

Abdullah V.

A reliable call recording solution for your sales.

Likeliness to Recommend

Pros

Curtis F.

Amazing tool

Likeliness to Recommend

Pros

Cons

Adilike-Teo M.

Documentation system for all communications.

Likeliness to Recommend

Pros

6
Since last award

3
Since last award

13
Since last award

Feature Ratings

Intelligent Indexing

Digital Asset Sharing

Manage / Administration of Metadata

Collaboration

Automation of Metadata Creation

In System Content Views

Permissions and Access Right Management

Workflow and Approval Management

Digital Asset Findability

Cloud Offering

Integration

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support