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Cisco Umbrella Logo Award Winner Product Badge
Cisco Systems

Cisco Umbrella

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.9 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Secure Web Gateway (SWG)

91

Enablement for Security Teams

90

Web Application and API Protection (WAAP)

89

Zero Trust

89

Viable Alternative VS Traditional MPLS

87

Network Sandboxes

87

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

85

Remote Browser Isolation (RBI)

84

SD-WAN

82

Data Analytics / BI / AI

82

Vendor Capability Ratings

Average 85

Ease of Customization

88

Breadth of Features

88

Business Value Created

88

Ease of Implementation

87

Quality of Features

86

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Ease of Data Integration

84

Vendor Support

81

Availability and Quality of Training

81

Cisco Umbrella Reviews

David B.

  • Role: C-Level
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2024

Hasn’t disappointed me yet.

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

Not sure as I’ve only used Cisco.

What is your favorite aspect of this product?

The authenticity and easy use.

What do you dislike most about this product?

I don’t really have much negative to say as I’ve never used a competing product to compare.

What recommendations would you give to someone considering this product?

Just make sure you speak to others who have used similar products.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prince k.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Shielding us from cyber attacks

Likeliness to Recommend

7 /10

What differentiates Cisco Umbrella from other similar products?

Not sure about other product of this domain but we use cisco umbrella which is protecting us from malware and cyber attacks

What is your favorite aspect of this product?

Data security is improved since we are using this product.

What do you dislike most about this product?

Nothing in my knowledge sometimes I feel system gets slow down

What recommendations would you give to someone considering this product?

Simple solution to protect your data from being misused by minimizing the risk of cyber attacks.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Freda H.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Cisco Umbrella secure access lessens complexity

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

The security service team was a true asset it gave us an advantage point where the company spent less on specialized staffing, when operating in a secure digital environment was sought after they provided good advice to remedy problems before they began. Unified and enhance security functions were state of the art.

What is your favorite aspect of this product?

Lessening the complexity for the company major components exist when Intergrations, implementation of SASE into networks, infrastructure while attempting to meet requirements ask for by the organization that clearly has an outdated system which untimely needs additional testing, staffing resources with applicable skills, deployment and optimization to enhance features and teak capabilities.

What do you dislike most about this product?

The additional cost associated with the product and services which led to a reduction in formal training of team members and the cisco team client services are not always readily available when needed., plan in advance.

What recommendations would you give to someone considering this product?

The SD Wan and cloud firewalls with the unified, enhanced security features was worth the investment, conduct a comprehensive evaluation with use cases, ask about features not listed that are on your wish list expect cost savings by consolidating multiple system and tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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