Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

6
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

5% Negative
4% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

83

Commenting

82

Unit Tests

81

Refactoring

81

Bug Detection

80

Multi-Language Support

80

IDE Integration

76

Vendor Capability Ratings

Average 78

Ease of Implementation

81

Quality of Features

81

Usability and Intuitiveness

80

Business Value Created

80

Ease of Data Integration

79

Ease of IT Administration

78

Product Strategy and Rate of Improvement

77

Ease of Customization

76

Vendor Support

76

Breadth of Features

75

Availability and Quality of Training

75

Claude Reviews

Bakkesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Great coding assistant with reasoning capabilities

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude stands out for its strong reasoning skills, high quality code generation, and more natural, nuanced conversations compared to other AI assistants.

What is your favorite aspect of this product?

My favorite aspect is its ability to tackle complex problems efficiently and generate clean, well-explained code that’s actually usable in real projects.

What do you dislike most about this product?

What I dislike most is the lack of native IDE integration and voice input, which makes workflow clunky and forces constant copy-pasting between tools.

What recommendations would you give to someone considering this product?

I will recommend it for coding, problem solving, and deep analysis, but suggest evaluating the workflow before fully integrating it into your stack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Anadu G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A Powerful AI with Room for Customization

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Advanced AI reasoning and contextual understanding

What is your favorite aspect of this product?

Natural language processing accuracy

What do you dislike most about this product?

Limited customization options

What recommendations would you give to someone considering this product?

Evaluate integration capabilities before purchasing

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Jideofor N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Amazing product, boosts productivity

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Better models

What is your favorite aspect of this product?

Intuitive and better solutions

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

Try it out

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Continually Improving Product

Most Popular Claude Comparisons