Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
9.0 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 80

Code Completion

84

Summarization & Explanation

83

Refactoring

82

IDE Integration

81

Multi-Language Support

81

Commenting

79

Unit Tests

79

Natural Language Generation

78

Bug Detection

77

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Business Value Created

82

Ease of Data Integration

80

Quality of Features

80

Ease of Customization

78

Ease of IT Administration

78

Availability and Quality of Training

77

Usability and Intuitiveness

77

Breadth of Features

76

Product Strategy and Rate of Improvement

74

Vendor Support

72

Claude Reviews

Muni Siva C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Great for coding assistant. Rockstar Performance

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

More raw coding abilities set Claude apart from other products. It offers powerful support for programming tasks, allowing users to write, debug, and explore code efficiently. Combined with its business-focused approach and emphasis on security and reliability, Claude feels like a robust tool for developers who need practical solutions without unnecessary distractions or limitations.

What is your favorite aspect of this product?

Minimal UI and variations in models are what I like most about this product. The clean interface makes it easy to focus on tasks without overwhelming options, while the choice between different models lets you tailor the experience to your specific needs. It’s simple yet flexible, striking a balance between ease of use and depth, making it ideal for both beginners and advanced users.

What do you dislike most about this product?

Lesser limits and strict context window for free plans are what I dislike most. It feels restrictive when trying to have longer, more in-depth conversations or handle complex projects. These limitations can slow down productivity, especially when working on larger tasks that require more context.

What recommendations would you give to someone considering this product?

If you’re considering this product, it’s best suited for users who need focused, reliable tools for coding and business tasks. While the interface is simple and effective, be mindful of the limitations in free plans. Upgrading for more context and features could be worthwhile for advanced or long-form work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shannon G.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

A powerful AI code generation platform

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude is a conversational AI marked with a strong effort on security, configuration, and interpretability. It is more aware than most other AI coding tools I have used from the tech market. It is an expert in explaining code logic and justifying its choices. This makes it a thoughtful assistant rather than just a code tool.

What is your favorite aspect of this product?

Claude is not only a code generation device but also simplifies it correctly. It enables us to learn programming, review, or better code comprehension. It's a constitutional AI design, which is built with guardrails that prevent it from generating unsafe or harmful code. I like its security-first code. It efficiently retains and processes large amounts of context across multiple files, documents, and long conversations.

What do you dislike most about this product?

For me, this is going amazingly, even though it supports me in having intuitive Python scripts. I love its guidance so much as it helps me to get the best practices in the coding environment.

What recommendations would you give to someone considering this product?

Highly recommended platform for those seeking improved existing codes and exploring trade-offs between implementations. Its strength in explaining code in plain language makes it a powerful tool for all users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jerry E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

he Ultimate AI Coding Companion Brilliant at Pro

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Compared to other AI assistants i will say claude is specifically good at solving coding problems

What is your favorite aspect of this product?

Its ability to refactor code while preserving functionality and readability

What do you dislike most about this product?

It has limited ide integrations

What recommendations would you give to someone considering this product?

Use Claude 3 Sonnet for cost-efficient coding.. You can pair it with vscode extensions like Codeium for better integration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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