Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

248 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Feature Ratings

Average 83

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Metrics and Reporting

Editor Functions

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Also Featured in...

Task Management

Score 9.2

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Samson K.

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

It's nice to use as a team but complex and pricey

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Allows one to edit and comment on the same document simultaneously

What is your favorite aspect of this product?

Efficient documentation of work tied to specific tasks or users

What do you dislike most about this product?

It can be complex to use especially for new users

What recommendations would you give to someone considering this product?

It simplifies the user interface

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Will J.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

A worthy behemoth of document management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is the O.G. for document management in regulated industries. Its massive, highly flexible and highly difficult to mould into your requirements (because it's so flexible...!)

What is your favorite aspect of this product?

I have several spaces now which are nicely organised and work well for the organisation.

What do you dislike most about this product?

you have to build several iterations in order to understand how you want the system to work for you, which leaves a lot of technical debt and 'debris' in the workspace that you can't remove and daren't delete.

What recommendations would you give to someone considering this product?

Its a very very complete product, but be prepared to ditch everything you've done once you work out how to structure your installation to work for you. Once you've done that it.s brilliant and totally bomb proof.

Pros

Reliable
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Less Performance Enhancing
Commodity Features
Less Inspiring

Chirag C.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Great tool for organizing, collaborating, managing

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

The ease of use of the product and high quality content as well as the integration capabilities

What is your favorite aspect of this product?

Creating your own space to keep track of all the important documents categorized in well structured manner and the search capabilities across spaces

What do you dislike most about this product?

It gets stuck sometimes on a single space but recovers after a refresh

What recommendations would you give to someone considering this product?

Go for it, its a great too to manage tasks, planning and organizing the project related aspects in a consolidated space and very good for collaboration

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Samson K.

It's nice to use as a team but complex and pricey

Likeliness to Recommend

Pros

Will J.

A worthy behemoth of document management

Likeliness to Recommend

Pros

Cons

Chirag C.

Great tool for organizing, collaborating, managing

Likeliness to Recommend

Pros

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1
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Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Metrics and Reporting

Editor Functions

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support