ConnectWise

ConnectWise Automate

Composite Score

7.6 /10

CX Score

7.6 /10

51 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative

15% Neutral

82% Positive

Pros

Acts with Integrity
Enables Productivity
Respectful
Reliable

Feature Ratings

Average 80

Remote NOC, SOC, Helpdesk Integration

Remote Control

Real User Monitoring

Process Automation

Discovery

Patch Management

Network Management

Mobile Device Management

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Data Center Automation

Score 7.8

View ConnectWise Automate in this category (opens in a new tab)

Patch Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

Jaimin M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

All-in-one solution: ticketing, patching, remote

Likeliness to Recommend

8 /10

What differentiates ConnectWise Automate from other similar products?

ConnectWise Automate stands out with its powerful automation features, seamless integration with other ConnectWise products, and robust remote monitoring and management (RMM) tools. It’s known for streamlining IT tasks, improving efficiency, and providing deep insights into system performance.

What is your favorite aspect of this product?

I’d say my favorite aspect of ConnectWise Automate is its automation capabilities. It really helps IT teams save time by handling repetitive tasks automatically,

What do you dislike most about this product?

I disliked most about Screen Connect was the occasional lag and connection drops during remote sessions. Also was the unexpected downtime every day at 4 PM IST. It was a recurring issue that impacted our work consistently.

What recommendations would you give to someone considering this product?

If you're considering ConnectWise Automate or ScreenConnect, I'd recommend thoroughly testing the product in your environment first to ensure it meets your specific needs. Pay attention to integration with your existing tools,

Pros

Enables Productivity
Acts with Integrity
Client's Interest First
Over Delivered

Cons

Inhibits Innovation
Less Reliable
Less Inspiring

Gianni M.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Best Remote Monitoring Features

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

It makes not only remote monitoring easy, it also features great IT automation Capabilities.

What is your favorite aspect of this product?

Using this software is easy and I like that it makes remote access, monitoring and management easy. It is secure and also makes IT automation easy

What do you dislike most about this product?

All features of ConnectWise Automate are great.

What recommendations would you give to someone considering this product?

I'm recommending ConnectWise Automate because it works. Has best features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paul A.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Automation Customized Alerting Connectwise Manage integration

What is your favorite aspect of this product?

If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

What do you dislike most about this product?

The fat client is not stable but they are working on a web client The web client doesn't have all the features as the fat client ConnectWise Automate Support not always the fastest at resolving known issues

What recommendations would you give to someone considering this product?

The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate.

Pros

Helps Innovate
Inspires Innovation
Altruistic
Acts with Integrity

ConnectWise Automate

What is ConnectWise Automate?

Company Details

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Awards & Recognition

ConnectWise Automate Ratings

87 Likeliness to Recommend

92 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love ConnectWise Automate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Data Center Automation

Patch Management

ConnectWise Automate Reviews

Jaimin M.

All-in-one solution: ticketing, patching, remote

Likeliness to Recommend

Pros

Cons

Gianni M.

Best Remote Monitoring Features

Likeliness to Recommend

Pros

Paul A.

ConnectWise Automate is a powerful tool t

Likeliness to Recommend

Pros

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2
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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Remote Control

Real User Monitoring

Process Automation

Discovery

Patch Management

Network Management

Mobile Device Management

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support