CrashPlan Customer Reviews 2025 | SoftwareReviews

CrashPlan

Composite Score

7.7 /10

CX Score

7.7 /10

15 Reviews Write a Review

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What is CrashPlan?

CrashPlan provides peace of mind through easy-to-use, automatic data loss protection. We help organizations recover and bounce back faster from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware and more. The CrashPlan data solution is a product of Code42, an industry leader protecting the critical data of more than 50,000 world-class organizations, including the largest global brands.

Company Details

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CrashPlan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CrashPlan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CrashPlan?

0% Negative

6% Neutral

94% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Backup Automation

Deduplication Implementation

Automated Backup Testing and Verification

Backup of Cloud Based Data

Backup Monitoring and Reporting

Integration With Storage Arrays

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Replication for High Availability

File Explorer Granular Restore

Virtual Machine Backup

Vendor Capability Ratings

Average 83

Vendor Support

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization

CrashPlan Reviews

Chintan P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Good but not for large data sets

Likeliness to Recommend

5 /10

What differentiates CrashPlan from other similar products?

CrashPlan stands is good on protecting personal devices like laptops and desktops, offering flexible backups over any internet connection. It's user-friendly and offers seamless encryption for secure storage. However, it’s more suitable for smaller data sets and personal use, not ideal for large servers or complex environments.

What is your favorite aspect of this product?

Crashplab is very easy to set up and use.. The automatic backups give me peace of mind, knowing my files are secure without having to constantly manage the process. Plus, it works well with multiple devices, making it a great solution for personal and small business use.

What do you dislike most about this product?

Crashplan can be slow when dealing with large amounts of data or many files, especially during the initial backup. Additionally, the need to manually tag specific folders for backup can be time-consuming. Another drawback is that you can’t recover files from a damaged or reformatted drive without an existing backup, which could be frustrating in certain situations. The fact that CrashPlan dropped its consumer clients also left some users disappointed.

What recommendations would you give to someone considering this product?

it's a good option for backing up your personal files, especially if you're using a laptop or desktop. Just keep in mind, it may not be the best if you have tons of data or a lot of files, as it can slow down. Also, the initial backup might take a while, so be patient. Make sure you're tagging the folders you want to back up regularly. And if you're using the consumer version, double-check that it still fits your needs since CrashPlan has moved away from consumer clients.

Pros

Effective Service
Client Friendly Policies
Fair
Client's Interest First

Lenny F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to implement but frustrating for Mac's

Likeliness to Recommend

10 /10

What differentiates CrashPlan from other similar products?

Centralised control and reporting

What is your favorite aspect of this product?

Ease of silent restore to device or web restore for quick items such as a single PDF from someones downloads for example

What do you dislike most about this product?

Crashplan was called Code42 and did a rename and this did break and disrupt a bunch of agents. If the agent fails an update it leaves the device with the application missing so its upgrades need to be improved or how a roll back can happen if the new version fails going on.

What recommendations would you give to someone considering this product?

For cost and ease of restore its really cheap. Make sure to omit app data being backed up for things on the Mac /library folders as this tends to report Mac's are not backing up fully

Pros

Reliable
Enables Productivity
Unique Features
Inspires Innovation

Thomas B S.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great service for a great price

Likeliness to Recommend

10 /10

What differentiates CrashPlan from other similar products?

Unlimited storage per device is still unheard of.

What is your favorite aspect of this product?

Remote file recovery (web interface).

What do you dislike most about this product?

The website feels a bit dated.

What recommendations would you give to someone considering this product?

If you need files backed up offsite & onsite, and you are on a tight budget, this might just fit the ticket for you!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

CrashPlan

What is CrashPlan?

Company Details

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CrashPlan Ratings

89 Likeliness to Recommend

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love CrashPlan?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Automated Backup Testing and Verification Goes beyond monitoring whether backup jobs completed by verifying the integrity of data restoration.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

CrashPlan Reviews

Chintan P.

Good but not for large data sets

Likeliness to Recommend

Pros

Lenny F.

Easy to implement but frustrating for Mac's

Likeliness to Recommend

Pros

Thomas B S.

Great service for a great price

Likeliness to Recommend

Pros

Feature Ratings

Backup Automation

Deduplication Implementation

Automated Backup Testing and Verification

Backup of Cloud Based Data

Backup Monitoring and Reporting

Integration With Storage Arrays

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Replication for High Availability

File Explorer Granular Restore

Virtual Machine Backup

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization