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Darktrace

Darktrace/Email

Composite Score

7.4 /10

CX Score

7.4 /10

19 Reviews Write a Review

Claim Software

What is Darktrace/Email?

Threats have evolved. It’s time your email security evolves too. Darktrace/Email uses core Self-Learning AI to stop the most advanced email threats, intervening to protect employees from the full range of threats targeting the inbox.

Company Details

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Darktrace/Email Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Darktrace/Email.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Darktrace/Email?

7% Negative

12% Neutral

81% Positive

Pros

Unique Features
Trustworthy
Enables Productivity
Helps Innovate

Feature Ratings

Average 78

O365 integration

Phishing Protection

Anti-Spoofing Protection

Managed Services Offering

Malware Blocking

Email Account Protection

Bulk Remediation

Data Loss Prevention

User Flagging of Suspicious Emails

Administrator Email Processing

Artificial Intelligence / Machine Learning

Vendor Capability Ratings

Average 77

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Darktrace/Email Screenshots

Darktrace/Email Videos

Darktrace/Email Reviews

Cynthia S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Email Protection Made Easy With Darktrace/Email

Likeliness to Recommend

10 /10

What differentiates Darktrace/Email from other similar products?

It's ability to prescan all emails +incoming/outgoing) makes it a great choice. Coupled with email protection features, it makes a great tool.

What is your favorite aspect of this product?

I like the ease of scanning for virus/cyberattacks on all attachments. It is very secure and fast to scan. Detects and blocks email threats. Supports third-party integration

What do you dislike most about this product?

No single family bad experience. Darktrace had been amazing

What recommendations would you give to someone considering this product?

For business email protection, I recommend Darktrace/Email. It's well equipped and most businesses can afford it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Peter M.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Excellent Email Protection by DarkTrace

Likeliness to Recommend

9 /10

What differentiates Darktrace/Email from other similar products?

The service is integrated directly into our M365 Environment and works from the moment it is enabled and configured. We have seen a drop in potential scam, phishing and malware infected emails trying to get into our systems to a degree higher than expected.

What is your favorite aspect of this product?

The layout is clean and concise with a great interface that is simple to navigate and use. Anyone in the Tech Team can use the service with little to no training.

What do you dislike most about this product?

The cost is high, but you get what you pay for.

What recommendations would you give to someone considering this product?

Make sure you trial the service before you commit to buy - it is a great service, all be it expensive, but worth it for all it can do. We use this with Darktrace Network and Client Sensors and it integrates well across all our platforms and reduces our risks hugely.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Lenny F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Boast AI capabilities but feels a bit half baked

Likeliness to Recommend

3 /10

What differentiates Darktrace/Email from other similar products?

Boasting AI capabilities and engine design

What is your favorite aspect of this product?

We left this dormant after we tried and could not get it working for us. So none

What do you dislike most about this product?

Online dashboard is slow to respond. Logic does not filter correctly half the time. Lots of false positives. Their safe link style offering annoyed alot of folks when we tried to roll this out and in the end we went back to using Explorer in 365 and did not touch this. We had high hopes and knew it needed to learn the landscape but feels like we got conned to leave it learning and then by time we started actually using fully we was inside contract. May just need more dev time but would not look to them in the future

What recommendations would you give to someone considering this product?

Abnormal or Mimecast instead more £ but do get what you pay for

Pros

Trustworthy
Unique Features
Caring
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Under Delivered

Darktrace/Email

What is Darktrace/Email?

Company Details

Need Assistance?

Awards & Recognition

Darktrace/Email Ratings

88 Likeliness to Recommend

93 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Darktrace/Email?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

O365 integration Integrates directly and seamlessly with Microsoft's cloud email service without the need for redirection or change to MX records or SPF entries.

Phishing Protection Scans and alerts to any phishing attempts of incoming emails from external sources, and blocks any attempts if there is click-through.

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

Managed Services Offering In addition to the software service, managed services can be purchased from the vendor, such as incident response or active monitoring.

Malware Blocking Blocking of emails containing malicious attachments. This may include immediate deletion or quarantining of the emails in question.

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

Bulk Remediation The ability to stop email-related threats such as Phishing, Malware and Spam attacks in mass

Data Loss Prevention Prevention of data exfiltration in outgoing emails.

User Flagging of Suspicious Emails The end-user has the ability to flag suspicious emails in their inbox and junk folders.

Administrator Email Processing Contains features to automate the detection and quarantining of suspicious emails and review by human beings, allowing for manual intervention where necessary.

Artificial Intelligence / Machine Learning Service "learns" the organization's email activity/behavior, tuning in to settings appropriate for activities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Darktrace/Email Screenshots

UI

UI (2)

Darktrace/Email Videos

Darktrace 6: Loop Ready

Darktrace/Email Reviews

Cynthia S.

Email Protection Made Easy With Darktrace/Email

Likeliness to Recommend

Pros

Peter M.

Excellent Email Protection by DarkTrace

Likeliness to Recommend

Pros

Lenny F.

Boast AI capabilities but feels a bit half baked

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

O365 integration

Phishing Protection

Anti-Spoofing Protection

Managed Services Offering

Malware Blocking

Email Account Protection

Bulk Remediation

Data Loss Prevention

User Flagging of Suspicious Emails

Administrator Email Processing

Artificial Intelligence / Machine Learning

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support