Docusign

DocuSign

Composite Score

9.0 /10

CX Score

9.1 /10

267 Reviews Write a Review

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What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 88

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

DocuSign Reviews

Clay L.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

A reliable document manager.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

There are advanced tools available on DocuSign such as document organization and predesigned workflows, besides just signing online. Thanks to its many uses, companies can handle tasks faster, lessen the time it takes to finish them and boost teamwork which makes DocuSign stand out from those that offer fewer features.

What is your favorite aspect of this product?

DocuSign’s security and compliance rules are strongly appreciated. Documents uploaded to the platform are protected with advanced security and are managed according to tough regulatory rules, giving users confidence about their privacy. By prioritizing security, you both earn trust and increase the dependability of your service.

What do you dislike most about this product?

It sometimes happens that the advanced features are too complex for people just learning. Because there are so many features, using the platform may be difficult for those without proper training or guidance which could fail to get some organizations the most out of their investments.

What recommendations would you give to someone considering this product?

It’s helpful to make use of the training and resources provided by DocuSign. Being aware of what the platform can do will improve how fast you work and help you get the best value from its features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lucy G.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Fast, & Totally Essential for E-signing Contracts

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign is very simple and user-friendly so that's something that sets this tool apart from others. With it, I can literally send or sign contracts from my phone even in between shoots or while I’m planning content.

What is your favorite aspect of this product?

The best part about DocuSign for me is how fast and convenient it is. So being able to get contracts signed on the spot is crucial and saves a lot of time.

What do you dislike most about this product?

Nothing that comes to my mind now. I really like this tool to be honest.

What recommendations would you give to someone considering this product?

DocuSign really makes managing contracts way easier, especially if you’re always on the move like me, so definitely give it a try!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Oyinlola H.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

My ideal product for e-signature collection.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I have been impressed with the Docusign mobile application. It is intuitive to use for both sending and signing documents. Allows users to sign documents even when offline, has strong camera functionality for scanning documents on the go and supports biometric use for authentication purposes as well.

What is your favorite aspect of this product?

Docusign is secured. Its audit trailing functionality is helpful for tracking every action of a user when signing documentations on the platform. Also very important for me, is that the Docusign platform is encrypted and it is HIPAA and GDPR compliant, which is important when dealing with sensitive contractual documents.

What do you dislike most about this product?

No provisions to edit documents within the Docusign interface, rather documents have to be created outside Docusign and then imported into it. I also have reservations about the limited customization options on Docusign,

What recommendations would you give to someone considering this product?

In terms of security of signed documentations and strong integrations, I recommend Docusign.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

DocuSign

What is DocuSign?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

DocuSign Ratings

91 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

DocuSign Reviews

Clay L.

A reliable document manager.

Likeliness to Recommend

Pros

Lucy G.

Fast, & Totally Essential for E-signing Contracts

Likeliness to Recommend

Pros

Oyinlola H.

My ideal product for e-signature collection.

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Security

Mobile

Regulatory Compliance

Audit Trail

Notifications

Templates

Customizable Branding

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training