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Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.2 /10

930 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Saves Time
Respectful

Feature Ratings

Average 85

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Data Loss Prevention

Electronic Signatures

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Dropbox Business Reviews

Adeolu A.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Solid, but missing modern teamwork features.

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business really stands out for its simplicity and reliability. It’s super straightforward—files sync quickly and rarely cause issues, which isn’t always the case with other platforms. It also has strong file recovery and version history, so if someone deletes or overwrites something, it’s easy to roll back. And compared to some tools that feel bloated, Dropbox keeps things clean and easy to use, which a lot of teams appreciate.

What is your favorite aspect of this product?

Honestly, my favorite thing about Dropbox Business is how fast and reliable the file syncing is. I never really have to worry if the latest version of a file made it through—it just works in the background without me thinking about it.

What do you dislike most about this product?

What I dislike most is that Dropbox Business feels a bit too basic for team collaboration. It’s great for storing and syncing files, but once you need things like project organization or real-time editing, you end up relying on other tools.

What recommendations would you give to someone considering this product?

’d recommend it if your main need is secure, reliable file storage and sharing. Just be ready to pair it with other tools if you want advanced collaboration features like live editing or project management. Also, set up clear team folders and permissions early on—it’ll save a lot of confusion later.

Pros

Saves Time
Generous Negotitation
Continually Improving Product
Performance Enhancing

Ephraim G.

Role: Consultant
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Team-Friendly Cloud Storage That Just Works

Likeliness to Recommend

6 /10

What differentiates Dropbox Business from other similar products?

Focuses on team collaboration with strong file syncing and admin controls.

What is your favorite aspect of this product?

Easy file sharing and organization across team members and devices.

What do you dislike most about this product?

Can be pricey compared to other cloud storage options.

What recommendations would you give to someone considering this product?

Great for teams that need organized, secure file sharing.

Pros

Efficient Service
Effective Service
Respectful
Acts with Integrity

Kamesh M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Dropbox: All-in-one cloud tool with file storage

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Dropbox is known for its fast and reliable synchronization of files on cloud either from mobile or computer, Simple drag-and-drop feature is most efficient for uploading files and having synced folders makes them to access that anywhere without any fear for loosing.

What do you dislike most about this product?

Free plan gives only 2 GB space and rest I have not discovered any challenges while using it.

What recommendations would you give to someone considering this product?

If you want flexibility for accessing any file easitly then you must try!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Adeolu A.

Solid, but missing modern teamwork features.

Likeliness to Recommend

Pros

Ephraim G.

Team-Friendly Cloud Storage That Just Works

Likeliness to Recommend

Pros

Kamesh M.

Dropbox: All-in-one cloud tool with file storage

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Access Control and Rights Management

Team Collaboration

Enterprise Grade Security Controls

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Data Loss Prevention

Electronic Signatures

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support