Dynatrace Customer Reviews 2024

Dynatrace

Composite Score

9.0 /10

CX Score

9.3 /10

93 Reviews Write a Review

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What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details

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Awards & Recognition

Dynatrace won the following awards in the Application Performance Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

97 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

2% Negative

1% Neutral

97% Positive

Pros

Inspires Innovation
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 86

Transaction Request Performance

Error Reporting

Real User Monitoring

Application Request Tracing

Synthetic Monitoring (RUM)

Code Performance Monitoring

Application Metric Reporting

Application Discovery

Dependency Tracking

Domain-Agnostic AI/ML

Enterprise Cloud Platform Support

Vendor Capability Ratings

Average 83

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Vendor Support

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

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Website Analytics

Score 8.5

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AIOps

Score 8.4

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Dynatrace Reviews

Christopher B.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Dynatrace was useful in the past, but hasn't kept

Likeliness to Recommend

1 /10

What differentiates Dynatrace from other similar products?

Honestly, there isn't much anymore

What is your favorite aspect of this product?

It used to have good application integration

What do you dislike most about this product?

It hasn't kept up with any of its competitors

What recommendations would you give to someone considering this product?

Don't do it

Pros

Security Protects

Cons

Less Reliable
Commodity Features
Less Performance Enhancing

Gilberto L.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Systems Monitoring and Management Platform

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Unlike other monitoring platforms, Dynatrace stands out for its focus on predictive analysis and task automation. Thanks to its advanced algorithms, Dynatrace is able to identify potential problems before they affect application performance. With its advanced tools and focus on automation, Dynatrace presents itself as the ideal choice for companies looking to improve their performance and optimize their resources.

What is your favorite aspect of this product?

I like this tool for its wonderful ability to provide accurate and real-time data, which facilitates decision making and resource optimization. In addition, its intuitive interface and high-quality technical support make it a must-have tool for any company. Dynatrace has the best ability to detect and resolve performance issues automatically, allowing companies to save time and resources.

What do you dislike most about this product?

I like everything this tool offers, there is nothing I don't like, it also features real-time monitoring, predictive analysis and excellent task automation

What recommendations would you give to someone considering this product?

I recommend this system monitoring and management platform that stands out for its efficiency and precision in analyzing application performance. With its advanced tools and focus on automation, Dynatrace is presented as the ideal option for companies looking to improve their performance and optimize their resources.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Sanket G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Dynatrace is an incredible tool

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Easier to integrate and deploy

What is your favorite aspect of this product?

Better evaluation and contracting

What do you dislike most about this product?

Not applicable yet

What recommendations would you give to someone considering this product?

Will surely recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dynatrace

What is Dynatrace?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Dynatrace Ratings

87 Likeliness to Recommend

2 Since last award

97 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Dynatrace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Application Request Tracing Detail key attributes of application requests and transactions.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Dependency Tracking Tracking the performance of all application dependencies.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Website Analytics

AIOps

Dynatrace Reviews

Christopher B.

Dynatrace was useful in the past, but hasn't kept

Likeliness to Recommend

Pros

Cons

Gilberto L.

Systems Monitoring and Management Platform

Likeliness to Recommend

Pros

Sanket G.

Dynatrace is an incredible tool

Likeliness to Recommend

Pros

Most Popular Dynatrace Comparisons

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Feature Ratings

Transaction Request Performance

Error Reporting

Real User Monitoring

Application Request Tracing

Synthetic Monitoring (RUM)

Code Performance Monitoring

Application Metric Reporting

Application Discovery

Dependency Tracking

Domain-Agnostic AI/ML

Enterprise Cloud Platform Support

Vendor Capability Ratings

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Implementation

Vendor Support

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness