Envoy

Envoy Desks

Composite Score

7.5 /10

CX Score

7.7 /10

18 Reviews Write a Review

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What is Envoy Desks?

Envoy Desks is an easy way for employees to reserve a desk on days when they are approved to work from the office.

Company Details

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Awards & Recognition

Envoy Desks won the following awards in the Space Management category

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Strategy and Innovation

2023

2 Top Rated Capabilities

2 Top Rated Features

2023

Strategy and Innovation

2022

2 Top Rated Capabilities

1 Top Rated Features

2022

Envoy Desks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Envoy Desks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Envoy Desks?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Workflows and Notifications

Contact Tracing

Administrator Controls

Multi Device Capability

Phone Integration

Reservation System

Badging and Sensor Integration

API Integration

Workspace Maps/Floorplans

Custom Search

Space Descriptions

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Envoy Desks Reviews

Gilmar S.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, great way to control your personnel

Likeliness to Recommend

10 /10

What differentiates Envoy Desks from other similar products?

Is easy to use and configure You can adapt it to your needs Solid reports Data available in real time

What is your favorite aspect of this product?

Data available in real time, when requesting reports, they are ready immediately, we have 2 sites and there are no issues controlling the flow of visitors and employees.

What do you dislike most about this product?

Found nothing to dislike so far

What recommendations would you give to someone considering this product?

Add EPC will be great, integration with access card systems will be excellent.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shay C.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use, limitless functionality

Likeliness to Recommend

9 /10

What differentiates Envoy Desks from other similar products?

They have a comprehensive suite of products and are constantly innovating with covid and changing workplace environments

What is your favorite aspect of this product?

Dashboard where I can easily view workplace stats

What do you dislike most about this product?

Nothing really comes to mind

What recommendations would you give to someone considering this product?

Would definitely try considering it, it is a popular product and has worked well for our firm

Pros

Effective Service
Caring
Reliable
Performance Enhancing

Eric N.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Skeptical at first, but was easy to implement.

Likeliness to Recommend

7 /10

What differentiates Envoy Desks from other similar products?

Honeslty, we were already using Envoy Visitors. So it was a no brainer to bring on this product.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Nothing that I dislike at this time.

What recommendations would you give to someone considering this product?

Have clear and accurate maps of your floors/areas.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Envoy Desks

What is Envoy Desks?

Company Details

Need Assistance?

Awards & Recognition

Envoy Desks Ratings

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Envoy Desks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflows and Notifications Ability to automate cleaning notifications, scheduling and other key messaging.

Contact Tracing Allows social distancing restrictions to be placed on bookings as well as contact tracing if an infection is noted.

Administrator Controls Determine who can book where and when, team booking restriction (neighborhoods), booking quotas or other custom rules or restrictions

Multi Device Capability Book using mobile, tablet, desktop, kiosks or via a web portal.

Phone Integration Ability to have the correct phone/messaging set up at the desk when booked (PBX).

Reservation System Easily view and manage previous and upcoming desk bookings, and manage check-in/check-out .

Badging and Sensor Integration Ability to integrate with badging systems or sensors to automate occupancy tracking and/or manage environment.

API Integration API integrations with enterprise apps (e.g. Office365, CMMS, Air Quality/HVAC)

Workspace Maps/Floorplans View floorplans from an interactive map to visualize capacity, customize desk assignment types (assigned, flexible etc.), and view availability.

Custom Search Ability to find colleagues, amenities, floors, desks etc/ to aid in bookings.

Space Descriptions Ability to add attributes to spaces such as location, lighting, equipment, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Envoy Desks Reviews

Gilmar S.

Easy to use, great way to control your personnel

Likeliness to Recommend

Pros

Shay C.

Easy to use, limitless functionality

Likeliness to Recommend

Pros

Eric N.

Skeptical at first, but was easy to implement.

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Workflows and Notifications

Contact Tracing

Administrator Controls

Multi Device Capability

Phone Integration

Reservation System

Badging and Sensor Integration

API Integration

Workspace Maps/Floorplans

Custom Search

Space Descriptions

Vendor Capability Ratings

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features