What is Evolve IP CCaaS?
Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
10
Since last award
92 Plan to Renew
9
Since last award
76 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Evolve IP CCaaS?
Pros
- Efficient Service
- Fair
- Client's Interest First
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Intake Integration
Workforce Management
Screen Prompts
Knowledge Management
Call Scripting and Call Flow Management
Call Recording
Multi Channel Queue Management
Contact Center Analytics
Skills Based Routing
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Evolve IP CCaaS Reviews
Ashim K.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Fantastic product with so many unique features
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
Uniques features and ease of implementation makes it different from others
What is your favorite aspect of this product?
Ease of implementation and use
What do you dislike most about this product?
Nothing as specific but the pricing can be improved
What recommendations would you give to someone considering this product?
Highly recommended
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Kartik G.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Time Saver
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
Several unique features, Training module
What is your favorite aspect of this product?
Ease of use, UI friendly
What do you dislike most about this product?
Recording of calls seems to be having some issues
What recommendations would you give to someone considering this product?
Definitely, it’s a time saver and manages things quickly.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Ayushi S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2024
Easy to use and implement but a bit costlier
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
It provides a wide user base and also, very reliable and easy to use.
What is your favorite aspect of this product?
it provides differentiated or unique product features or vendor capabilities.
What do you dislike most about this product?
It is a bit costly from the other available options with almost same features, I dont dislike anything else.
What recommendations would you give to someone considering this product?
I would definitely suggest everyone to use this platform atleast once for their job. I will grade it 8 out of 10.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
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