Experian

Experian Health Patient Engagement

Composite Score

7.7 /10

CX Score

7.8 /10

40 Reviews Write a Review

Claim Software

What is Experian Health Patient Engagement?

Give patients tools to settle their bills, manage their accounts, schedule appointments, pre-register online, and view lab results with a self-service portal.

Company Details

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Experian Health Patient Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Experian Health Patient Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

85 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Experian Health Patient Engagement?

11% Negative

8% Neutral

81% Positive

Pros

Respectful
Helps Innovate
Friendly Negotiation
Continually Improving Product

Feature Ratings

Average 82

Patient Flow Management

100

Wait Time Tracking

100

Patient Portal

Patient/ Physician Scheduling

Bed Management

Discharge Management

Medical Billing

Patient Tracking

Patient Engagement

Referral Management

Admissions Management

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Experian Health Patient Engagement Reviews

Gary A.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Boosting Patient Engagement with Experian Health

Likeliness to Recommend

9 /10

What differentiates Experian Health Patient Engagement from other similar products?

I can confidently say Experian Health Patient Engagement has significantly enhanced how we manage and interact with patients. In healthcare, communication is key, and this tool stands out by providing a comprehensive suite for engaging patients in a way that feels both personal and professional.

What is your favorite aspect of this product?

What I particularly appreciate is its integration with our existing EHR and practice management systems. With Experian Health, patient records and engagement history are easily accessible, allowing for a more streamlined experience for both staff and patients. When patients interact with the system—whether scheduling an appointment or accessing their medical records—they’re met with a seamless experience that doesn’t require additional support, reducing our IT team's workload.

What do you dislike most about this product?

It can sometimes feel a bit rigid in terms of customization options.

What recommendations would you give to someone considering this product?

For healthcare IT professionals looking for a reliable, data-driven patient engagement platform, Experian Health is a great choice. It integrates well with EHR systems, reduces no-show rates, and automates patient communication. . I’d highly recommend it for improving patient communication and engagement. #HealthcareIT #PatientEngagement #ExperianHealth #TechInHealthcare #EHR #PatientSatisfaction #HealthTech

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Canoni M.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Great features

Likeliness to Recommend

9 /10

What differentiates Experian Health Patient Engagement from other similar products?

It quite perfomance enhancing

What is your favorite aspect of this product?

Patient/physician scheduling is very crucial and works perfectly

What do you dislike most about this product?

No encounter to warrant dislike while I used it

What recommendations would you give to someone considering this product?

This is a very crucial tool in the healthcare field and moreso fitness area

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Daniel C.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

Easy to use patient management solution

Likeliness to Recommend

10 /10

What differentiates Experian Health Patient Engagement from other similar products?

It is easy to use and secure to empower patient engagement.Simplifies patient and administration tasks.It is worth the value of money it creates and have high quality features to enable better healthcare systems.

What is your favorite aspect of this product?

It is easy to access patient information as it is stored in the database.Our patients have the convenience to schedule for appointments online and even make payments fast.Administration tasks have been streamlined as registration of patients is easy and digitized.

What do you dislike most about this product?

I cant think of anything i dislike.It is very effective and does everything we need.

What recommendations would you give to someone considering this product?

I strongly recommend it.It is easy to use and worth the value of money it creates.

Pros

Reliable
Security Protects
Helps Innovate
Continually Improving Product

Experian Health Patient Engagement

What is Experian Health Patient Engagement?

Company Details

Need Assistance?

Experian Health Patient Engagement Ratings

78 Likeliness to Recommend

85 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Experian Health Patient Engagement?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Flow Management A dashboard tool that monitors the movement of patients through a healthcare facility.

Wait Time Tracking A feature that uses at-a-glance and real-time updates to track and benchmark waiting times.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Patient/ Physician Scheduling The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Bed Management The allocation and provision of beds. It includes the services that are aligned with being cared for by a medical facility.

Discharge Management Includes check out, referral planning, and treatment planning.

Medical Billing Includes online account management, online payments, insurance checks, and online billing.

Patient Tracking Includes pre-admit tracking, patient transfer management, and patient status tracking.

Patient Engagement Includes patient TV time, electronic meal ordering, patient media, and hospital Wi-Fi.

Referral Management Includes contact information maintenance, outreach and campaign management, and referral tracking and monitoring.

Admissions Management Assists in the registration of a patient into a healthcare facility for clinical treatment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Experian Health Patient Engagement Reviews

Gary A.

Boosting Patient Engagement with Experian Health

Likeliness to Recommend

Pros

Canoni M.

Great features

Likeliness to Recommend

Pros

Daniel C.

Easy to use patient management solution

Likeliness to Recommend

Pros

Most Popular Experian Health Patient Engagement Comparisons

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Feature Ratings

Patient Flow Management

Wait Time Tracking

Patient Portal

Patient/ Physician Scheduling

Bed Management

Discharge Management

Medical Billing

Patient Tracking

Patient Engagement

Referral Management

Admissions Management

Vendor Capability Ratings

Ease of Customization

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Business Value Created