EZ Texting Customer Reviews 2026 | SMS Marketing

EZ Texting

Composite Score

7.5 /10

CX Score

7.6 /10

24 Reviews Write a Review

Claim Software

What is EZ Texting?

EZ Texting is a SaaS company that delivers the fastest, easiest and most reliable way to connect. It has served over 165,000 customers and is a platform for business users, setting the standard for business texting. EZ Texting messaging solutions allow businesses to quickly and effectively reach and engage their mobile audiences.

Company Details

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Awards & Recognition

EZ Texting won the following awards in the SMS Marketing category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Service Experience
Product Impact

2025

2 Top Rated Capabilities

3 Top Rated Features

2025

Service Experience
Conflict Resolution

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Service Experience
Conflict Resolution

2023

2 Top Rated Capabilities

1 Top Rated Features

2023

Service Experience
Conflict Resolution

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

EZ Texting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on EZ Texting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EZ Texting?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Application Integration

Mobile Marketing Management

Loyalty Promotions Management

Communication Archive

Mobile Payments

Social Media Marketing Management

Surveys Feedback

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of Customization

Availability and Quality of Training

EZ Texting Reviews

Mike M.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy and effective, but not many bells & whistles

Likeliness to Recommend

8 /10

What differentiates EZ Texting from other similar products?

It is very easy to manage and use. It doesn’t have some of the in depth integration options as other platforms offer, but, it also doesn’t need any one in IT to build/edit/fix things.

What is your favorite aspect of this product?

Each agent can easily manage and run their own campaigns with minimal issues

What do you dislike most about this product?

When an agent runs out of credits they need an admin to add more which is a little annoying and can slow down productivity

What recommendations would you give to someone considering this product?

Ask for a sandbox account and trial period to see if it does what you need it to do.

Pros

Reliable
Saves Time
Performance Enhancing
Enables Productivity

Cons

Commodity Features

Kyle M.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

A Great Easy Texting Service. Super Easy And Fast.

Likeliness to Recommend

9 /10

What differentiates EZ Texting from other similar products?

I like the fact that I can quickly set up my contacts, create custom messages, and send out communications to my customers very quickly with EZ Texting. I love how easy it is to use, send and schedule bulk texts quickly which saves a lot of time.

What is your favorite aspect of this product?

The best thing I like most is the ease at which you can communicate to a mass audience. It is fast and easy and I can respond to incoming messages fast and easy. I like that it notifies when I get an incoming response.

What do you dislike most about this product?

I don't like that MMS messaging costs 3 credits. This makes it more expensive especially when the contact list is big.

What recommendations would you give to someone considering this product?

EZ Texting is fast and easy. I use it on a daily basis and I recommend it.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Inspires Innovation

Enidza T.

Role: Sales Marketing
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

EzText is quick, easy and efficient

Likeliness to Recommend

10 /10

What differentiates EZ Texting from other similar products?

The automatic renewal of text credits

What is your favorite aspect of this product?

Seeing who is unsubcribing from our messages

What do you dislike most about this product?

Not seeing what text info is submitted when looking at our invoices

What recommendations would you give to someone considering this product?

Make thise groups/lists and save them to EzText to save time. Also make sure you are regularly editing those lists to keep them current

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

EZ Texting

What is EZ Texting?

Company Details

Need Assistance?

Awards & Recognition

EZ Texting Ratings

91 Likeliness to Recommend

94 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love EZ Texting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

EZ Texting Reviews

Mike M.

Easy and effective, but not many bells & whistles

Likeliness to Recommend

Pros

Cons

Kyle M.

A Great Easy Texting Service. Super Easy And Fast.

Likeliness to Recommend

Pros

Enidza T.

EzText is quick, easy and efficient

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Text Messaging

Scheduled Messaging

Opt-in

Marketing Analytics

Application Integration

Mobile Marketing Management

Loyalty Promotions Management

Communication Archive

Mobile Payments

Social Media Marketing Management

Surveys Feedback

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of Customization

Availability and Quality of Training