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Firebase Logo Award Winner Product Badge
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Firebase

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Firebase
8.4 /10

What is Firebase?

Use Firebase products together to solve complex challenges and optimize your app experience. Personalize your onboarding flow, grow user engagement, or add new functionality with Firebase. Firebase provides detailed documentation and cross-platform SDKs to help you build and ship apps on Android, iOS, the web, C++, and Unity.

Company Details


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Awards & Recognition

Firebase won the following awards in the Product Analytics category

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Firebase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firebase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firebase?

2% Negative
9% Neutral
89% Positive

Pros

  • Enables Productivity
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 81

API Framework

85

Analytics and Reporting

84

Data Analysis and Survey Function

82

Conversion Analysis

81

Marketing Analytics

81

Device and Browser Analytics

81

Data Management

80

Data Warehousing

80

Audience Segmentation

79

Mobile Functionality

78

Data Integrity

78

Vendor Capability Ratings

Average 79

Business Value Created

82

Ease of Customization

82

Usability and Intuitiveness

80

Quality of Features

80

Ease of Data Integration

79

Ease of Implementation

79

Breadth of Features

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Vendor Support

76

Firebase Reviews

Amanda A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

Reliable product analytics by Firebase

Likeliness to Recommend

9 /10

What differentiates Firebase from other similar products?

The ability to provide unlimited event reporting and cross-platform analytics already makes Firebase better than others. Moreover, it made me able to define an audience and use it for feature targeting, which ultimately closed the loop.

What is your favorite aspect of this product?

The user behavior tracking feature is the major reason I have been using this platform, and I couldn't ask for more. It has also helped in making roadmap decisions with its fully free unlimited reporting, which is huge for any analytics platform. I also used this platform to test and validate MVPs, and the results were incredible.

What do you dislike most about this product?

I don’t know if this is the case with anyone, but while I was unlinking the integration to export, I ended up losing the historical analytics data, which caused a bad impact and took most of my time to recover.

What recommendations would you give to someone considering this product?

While monitoring app launches or even running critical campaigns, make use of the real-time analytics feature and get the most from your data.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Shannon G.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Build amazing products with Firebase

Likeliness to Recommend

9 /10

What differentiates Firebase from other similar products?

Firebase Product Analytics is natively integrated with its mobile app. It helps us to connect analytics directly to actions, like showing in-app messages. Other similar platforms do not allow us to switch from insights to remote configuration with such speed. It enables us to have real-time event reporting efficiently across different sites.

What is your favorite aspect of this product?

Firebase provides near-real-time event tracking and stream view, which is very helpful during testing, QA, and rollout. I can see events within seconds of triggering them. It also supports us in personalizing experiences instantly without redeploying. What I love most about this tool is that it tracks behavior through flexible, developer-defined events, thus offering great granularity for product teams without coding expertise.

What do you dislike most about this product?

Firebase A/B testing lacks statistical depth, for example, confidence intervals, and a significant threshold. The results are not easy to interpret without data experts. It limits its benefits for complex experimentation needing advanced insights.

What recommendations would you give to someone considering this product?

There are a few recommendations for prospective Firebase product analytics. Initiate with a core event plan, such as a sign-up, tutorial, and expand gradually based on real questions.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Effective Service

Jason M.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Real-time data at fingertips with Firebase

Likeliness to Recommend

9 /10

What differentiates Firebase from other similar products?

Firebase solely focuses on its features rather than configuration. It allows a huge range of notifications, including its notification features. It also goes very well when it comes to advertising and for commercial purposes. Firebase provides intense analysis that distinguishes it from others.

What is your favorite aspect of this product?

Firebase reduces the need to get polls and gives speedy and instant feedback. Firebase also provides a feature of immediate tracking that includes the easy fixing of faults. It immediately solves out the faults and issues and presents a fast response. It is indeed a beneficial software. Moreover, to understand the user behavior has become very easy and effective with the help of its wondaful features.

What do you dislike most about this product?

Working with it requires deeper technical knowledge, as it can be complex. There are no substantial disadvantages or significant issues with Firebase, it is giving great and effective services.

What recommendations would you give to someone considering this product?

It works very well and goes very gracefully with the infrastructure, it immediately catches the device that comes online. It avoids unnecessary complications and reduces the need for a third party. It's a great choice we have ever made.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Effective Service

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