Forma Logo
Forma Logo
Forma Inc.

Forma

Composite Score
6.2 /10
CX Score
6.6 /10
Category
Forma
6.2 /10

What is Forma?

Forma (formerly Twic) is a life benefits platform that enables modern companies to design and scale flexible, global benefits programs with options that fit employee’s lives, from health and wellbeing to lifestyle.

Company Details


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Forma Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forma?

21% Negative
0% Neutral
79% Positive

Pros

  • Performance Enhancing
  • Unique Features
  • Client's Interest First
  • Generous Negotitation

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

Feature Ratings

Average 69

Vendor Capability Ratings

Average 68

Forma Reviews

Daniele R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

A Great Employee Support Solution

Likeliness to Recommend

9 /10

What differentiates Forma from other similar products?

The product allows customization according to employee financial status and needs. Employees can view their benefit plans and manage claims.

What is your favorite aspect of this product?

Employees can track their retirement plans and calculate benefits. Availability of a free set up of the software. The platform integrates seamlessly payroll softwares. Customizability and user friendliness. Reliable customer support services. The platform is affordable by both small and medium enterprises.

What do you dislike most about this product?

I am content with the performance of this software. It is a great employee benefits support system.

What recommendations would you give to someone considering this product?

Adopt the software and experience magic in health savings and claim management.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Kevin G. C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Inconsistent and Inflexible Claims Process

Likeliness to Recommend

1 /10

What differentiates Forma from other similar products?

Forma differentiates itself from other healthcare reimbursement products through several key features: User-Friendly Interface: Forma's platform is often praised for its simplicity and ease of navigation, which enables users to submit claims without unnecessary complexity. Comprehensive Coverage: Forma may cover a wide range of health and wellness expenses, allowing for a broad spectrum of claims that cater to diverse user needs.

What is your favorite aspect of this product?

From my experience, the benefit of using Forma has been two-fold: Firstly, the platform initially provided a straightforward process for submitting gym membership claims, which was both user-friendly and efficient. Secondly, the reimbursement of these expenses, when processed correctly, has the potential to offer substantial savings on my health and wellness costs, aligning with my personal fitness goals and financial planning.

What do you dislike most about this product?

I have been a Forma customer for some time now, and I have encountered a significant inconsistency in the claims process. Initially, Forma had approved my gym membership claims based solely on the gym agreement provided. This established a precedent that I came to rely on for subsequent claims. However, my experience took a turn when a recent claim was denied despite following the same process that was previously successful. I was informed that my submission for the 2023 claim could not be adjusted or reevaluated, despite my assurance that it was submitted before the stated cutoff date.

What recommendations would you give to someone considering this product?

Claim Process: Familiarize yourself with the claim submission process and the types of documentation required. Knowing this in advance can save time and reduce the likelihood of claim denials. Customer Support: Assess the responsiveness and helpfulness of Forma's customer service team. Reliable support is crucial for resolving any issues that may arise.

Cons

  • Less Reliable
  • Less Productive
  • Less Efficient Service

Sainath S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Quick Claim filing experience, neat UX & Support

Likeliness to Recommend

10 /10

What differentiates Forma from other similar products?

Not too sure, as I have not used a similar Professional Stipend platform before Forma

What is your favorite aspect of this product?

Big bold Numbers showing Remaining balance and linked company policy on benefits, all in one place

What do you dislike most about this product?

Lack of Prefill of data from receipts , when uploading multiple receipts I need to fill the form so man times

What recommendations would you give to someone considering this product?

If your company is going to rollout a benefits policy and want an SSO managed IT tool and offload the policy compliance checking of bills etc and go it for a geographically distributed team. Foram is a great pick. But I also use Navan would check with them if they offer this feature too. Or else it's like having too many SaaS tools for too niche of an use case

Pros

  • Enables Productivity
  • Security Protects
  • Reliable
  • Performance Enhancing

Cons

  • Inhibits Innovation