FormAssembly Logo
FormAssembly Logo
FormAssembly

FormAssembly

Composite Score
8.9 /10
CX Score
9.0 /10
Category
FormAssembly
8.9 /10

What is FormAssembly?

FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.

Company Details


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Awards & Recognition

FormAssembly won the following awards in the Online Forms category

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FormAssembly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FormAssembly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FormAssembly?

1% Negative
1% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 85

APIs and Integration

90

Security

89

Field Configuration and Customization

88

Mobility

86

Drag and Drop Design

86

State Transformation

85

Workflow Automation

84

Version Management

82

Data Analysis and Survey Function

81

Electronic Signatures

75

Vendor Capability Ratings

Average 87

Ease of Implementation

91

Business Value Created

90

Breadth of Features

89

Quality of Features

89

Ease of Customization

89

Ease of IT Administration

87

Usability and Intuitiveness

87

Vendor Support

84

Availability and Quality of Training

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

FormAssembly Reviews

Andreea C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Easy to integrate, reliable and innovative tool

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

We had no need to search somehere else, all our needs were met

What is your favorite aspect of this product?

in the cloud app,smooth integration with Salesforce, advanced form options and the user friendly UI

What do you dislike most about this product?

email customre support, I wish there was a phone option 24/7

What recommendations would you give to someone considering this product?

to be creative in use cases and give this app a try, it will return great business value at a low cost

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sabrina S.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Reliable and Flexible Form Builder

Likeliness to Recommend

9 /10

What differentiates FormAssembly from other similar products?

FormAssembly stands out for its deep and reliable integration with Salesforce, which goes far beyond basic form tools. Its connector functionality allows for advanced data mapping, record creation, and updates across standard and custom objects. Additionally, its emphasis on data security and compliance makes it a strong choice for organizations handling sensitive information. Unlike simpler form builders, FormAssembly is highly customizable and built for complex workflows, which is ideal for enterprise use.

What is your favorite aspect of this product?

Its seamless Salesforce integration and flexibility in building complex, logic-driven forms.

What do you dislike most about this product?

The lack of customization for error messages can be frustrating, especially when trying to create a smoother user experience for form respondents.

What recommendations would you give to someone considering this product?

Make sure your team has a clear understanding of your data requirements and test thoroughly before going live. Proper planning will save a lot of troubleshooting later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Scott S.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Form Assembly is a powerhouse form software!

Likeliness to Recommend

10 /10

What differentiates FormAssembly from other similar products?

It has so many uses across multiple industries.

What is your favorite aspect of this product?

The API connection with Salesforce.

What do you dislike most about this product?

The complex functionality within the form and the connectors.

What recommendations would you give to someone considering this product?

I would highly recommend this software to any organization that needs forms to manage their data intake.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

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