Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Real-Time Synchronization

86

Drag and Drop User Interface

86

Access Control and Rights Management

85

Mobility Support

85

Data Loss Prevention

85

Enterprise Grade Security Controls

83

Audit Trail

83

Large File Optimization

83

Task Management and Workflow

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

87

Usability and Intuitiveness

86

Ease of Data Integration

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Google Drive Reviews

Obioma C.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Hassle-free and easy to use from any device!

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive stands out because it lets users store, access, and collaborate on files from anywhere with ease, all within a unified platform.

What is your favorite aspect of this product?

My favourite aspect of Google Drive is its provision for creating folders. It's a way for me to keep my information very organized and easy to locate at the same time.

What do you dislike most about this product?

I dislike that it takes a while before I can upload large files to my Google Drive and in most cases, I can only do this on wifi. I'd prefer to do that faster and with my cellular data.

What recommendations would you give to someone considering this product?

I’d say go for Google Drive if you want a hassle-free way to keep your files organized and accessible from any device.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

RAHUL P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Reliable and User-Friendly Cloud Storage with Room

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

What differentiates Google Drive from other similar products is its deep integration with the Google ecosystem. It works seamlessly with tools like Google Docs, Sheets, Gmail, and Google Meet. This makes collaboration incredibly smooth, especially in real-time with multiple users. Additionally, its strong search capabilities powered by Google and generous free storage (compared to some competitors) give it an edge in both usability and accessibility.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its real-time collaboration features. Being able to edit documents, spreadsheets, and presentations with others at the same time—without needing to constantly save or email updated versions—is incredibly efficient. Plus, the automatic saving and version history give peace of mind that nothing will be lost.

What do you dislike most about this product?

While Google Drive offers a generous amount of free storage, users often feel limited by the 15 GB free quota, especially when using Google Photos and Gmail, which share that storage.

What recommendations would you give to someone considering this product?

Google Drive offers 15 GB of free storage, which can be enough for light users. It’s a great way to back up important documents and media without needing a subscription.

Pros

  • Helps Innovate
  • Saves Time
  • Friendly Negotiation
  • Unique Features

Cons

  • Less Fair
  • Less Productive
  • Less Inspiring

Janet Omowumi O.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Google drive works well.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is special because it works well with other Google tools, lets people work together in real-time, and has a wide range of additional features. It's also reasonably priced and has good customer support, making it a popular choice for storing and sharing files.

What is your favorite aspect of this product?

For me, my favorite aspect of Google Drive is the real-time collaboration feature. It's been a game-changer for teamwork, allowing multiple people to work on a document simultaneously and see each other's changes instantly. It streamlines our workflow and boosts productivity.

What do you dislike most about this product?

For me, one thing I dislike about Google Drive is the limited free storage space. The 15GB limit can fill up quickly, especially if you're storing large files or have multiple accounts syncing data. This often means upgrading to a paid plan to get more storage, which can be frustrating for users who don't want to pay extra.

What recommendations would you give to someone considering this product?

To someone considering Google Drive, I'd recommend assessing their storage needs and ensuring they understand the pricing structure. It's also essential to explore the integration with other Google apps and third-party tools to maximize its benefits. Additionally, setting up proper sharing and collaboration settings can help ensure seamless teamwork. Overall, Google Drive is a great choice for those already using Google Workspace or needing robust collaboration features.

Pros

  • Performance Enhancing
  • Saves Time
  • Fair
  • Continually Improving Product

Cons

  • Less Inspiring
  • Under Delivered

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