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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2081 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Adeolu A.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Solid cloud storage with limits.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I’d say what really sets Google Drive apart is how deeply integrated it is with the whole Google ecosystem. It’s not just storage—it’s tied directly into Google Docs, Sheets, Slides, Gmail, and even things like Google Meet. That makes collaboration ridiculously easy: multiple people editing the same doc in real time, comments popping up instantly, automatic saving—it feels seamless compared to a lot of other platforms.

What is your favorite aspect of this product?

Honestly, my favorite thing about Google Drive is how easy it makes collaboration. I don’t have to worry about sending different versions of a file back and forth—everyone can just hop into the same doc, make edits, leave comments, and it all updates instantly. It saves so much time and avoids all that “final_v3_revised” file chaos. That real-time teamwork is what keeps me using it the most.

What do you dislike most about this product?

What I dislike most is how messy and overwhelming it can get once you have a lot of files. Even with folders and search, things still feel scattered, and sometimes I waste time just trying to track down the exact file I need. It’s super functional, but the organization side could definitely be more intuitive.

What recommendations would you give to someone considering this product?

I’d say go for it, especially if you already use other Google tools like Gmail or Google Docs—it all connects really well. But I’d also recommend setting up a clear folder structure from the start, because Drive can get messy fast if you just dump everything in. Also, make use of the offline access feature if you travel or work without stable internet, and don’t sleep on the sharing permissions—they’re super useful, but you’ll want to double-check who has access before sending links around.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ephraim G.

Role: Consultant
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Easy, Reliable Cloud Storage for Everyday Use

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive makes storing and sharing files super easy, especially with Gmail and other Google apps.

What is your favorite aspect of this product?

I can access my files anywhere and share them with a link, no stress

What do you dislike most about this product?

If you’re not careful, you can quickly run out of free storage space.

What recommendations would you give to someone considering this product?

if you already use Google app, it works seamlessly.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Raja K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

version history tracking.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

a feature that automatically saves and tracks all changes made to a file, allowing users to restore older versions.

What is your favorite aspect of this product?

it is a powerful tool for preventing accidental data loss and makes it easy to revert to an earlier draft if a mistake is made.

What do you dislike most about this product?

a very long version history can be overwhelming, and visibility can be limited on the file owners' side, especially for shared files.

What recommendations would you give to someone considering this product?

great for teams that work on documents that are constantly evolving or require a clear audit trail of changes.

Pros

Effective Service
Inspires Innovation
Respectful
Client Friendly Policies

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Adeolu A.

Solid cloud storage with limits.

Likeliness to Recommend

Pros

Ephraim G.

Easy, Reliable Cloud Storage for Everyday Use

Likeliness to Recommend

Pros

Raja K.

version history tracking.

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support