HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
HubSpot Service Hub
8.8 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 82

Customer Service Knowledge Management

85

Customer Community Management

83

Customer Self Service Capabilities

82

Analytics and Reporting

82

Contact Center Integration

82

Agent Scripting

82

Intelligent Search

81

Multi Channel Support

81

Agent Collaboration

81

Customer Service Workflow Management

80

Mobile Customer Care

80

Vendor Capability Ratings

Average 82

Ease of Implementation

83

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Breadth of Features

80

Ease of Customization

78

HubSpot Service Hub Reviews

Harsha R.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Need AI ticket summary, Granular report focus

Likeliness to Recommend

7 /10

What differentiates HubSpot Service Hub from other similar products?

it has wide range of features with ease of use and also it helps us to keep track of tickets via app which is useful but cumbersome at times

What is your favorite aspect of this product?

Automated ticket workflow, Unified customer view - CRM integration

What do you dislike most about this product?

its little hard to manage the multiple attachments and little clumsy. Cant assign a article to multiple categories & I cant assign tickets/manage/edit via mobile.

What recommendations would you give to someone considering this product?

if you are okay with working on laptop /web then this is right product.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Security Protects

Sean M.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

HubSpot Rocks

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

It has a ton of features.

What is your favorite aspect of this product?

The program was very east to learn how to use.

What do you dislike most about this product?

No real support from HubSpot

What recommendations would you give to someone considering this product?

More product support.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Esther G.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

It's superb

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

I can say hubspot is a one shop service,that has everything you're looking for in it.

What is your favorite aspect of this product?

Support Management

What do you dislike most about this product?

Nothing At all

What recommendations would you give to someone considering this product?

If you can afford it go for it because to me it does the magic

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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