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Infor CRM Logo
Infor (US), LLC

Infor CRM

Composite Score
7.8 /10
CX Score
7.9 /10
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Category
Infor CRM
7.8 /10

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

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Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

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Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

5% Negative
4% Neutral
91% Positive

Pros

  • Reliable
  • Effective Service
  • Efficient Service
  • Security Protects

Feature Ratings

Average 81

Sales Management

85

Collaboration

85

Activity and Workflow Management

84

Telephony and Call Center Management

83

Lead Management

83

Account and Contact Management

82

Customer Service Management

82

Marketing Management

80

Quote Contract and Proposal

79

Analytics and Reporting

76

Mobile

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

79

Vendor Support

78

Ease of Data Integration

78

Ease of Implementation

78

Quality of Features

78

Product Strategy and Rate of Improvement

77

Ease of Customization

77

Ease of IT Administration

77

Business Value Created

76

Usability and Intuitiveness

75

Breadth of Features

75

Infor CRM Reviews

Lisa G.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Helping You Build Stronger Customer Connections

Likeliness to Recommend

9 /10

What differentiates Infor CRM from other similar products?

The customization is a huge win here.

What is your favorite aspect of this product?

I really like how everything is in one place. I can see all customer details, what they like, and even past conversations. This makes it easy to know what’s going on and it helps me give customers better support and faster answers.

What do you dislike most about this product?

The biggest downside is that it pretty expensive. Moreover the services are perfect.

What recommendations would you give to someone considering this product?

If you want a CRM that is flexible and can grow with your company, Infor CRM is worth a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Daniel R.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

One of the best CRM solution

Likeliness to Recommend

9 /10

What differentiates Infor CRM from other similar products?

It is a well-designed solution to accelerate customer engagement, sales, and marketing for all sorts of enterprises irrespective of their size. Unlike others, it is famous for its flexible and versatile features. This CRM solution is comprehensive and suitable for all sectors. It efficiently integrates with other highly advanced tools and enables the industries to have secure data sharing and improved efficiency across various applications.

What is your favorite aspect of this product?

It helps me a lot in streamlining the workflow of my organization, gives us an in-depth sight of customer behavior, and accelerates customer engagement. With its comprehensive and proactive integration abilities, it has made a solid foundation for my organization. Through its highly customized available options, it enhances sales, marketing, and customer services, thus raising the overall productivity of our organization.

What do you dislike most about this product?

There is nothing to dislike about this platform as it is filled with highly advanced and customized features to meet all our business needs. It offers extensive analytical reports regarding customer interaction which helps in drafting our future strategies according to the customer needs. It helps its customers in every possible way, hence improving the experience of customers.

What recommendations would you give to someone considering this product?

Infor CRM is an authentic and important tool for all those who are seeking a platform that would handle their customer relations management. But one should take into consideration the learning curve you may face due to advanced features. For best work with it, first, evaluate your requirements and then align these devices according to your need to meet all your demands.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Balaji M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Efficient for Handling Large Data Sets.

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

What distinguishes Infor CRM is its adeptness in managing substantial data loads, coupled with its comprehensive customization options and seamless integration capabilities, making it a standout choice for businesses handling complex customer relationship management needs.

What is your favorite aspect of this product?

My favorite aspect of Infor CRM is its robust query functionality, allowing for precise data retrieval based on specified conditions. Additionally, its ability to efficiently handle large volumes of data within tables is highly commendable, enabling seamless management and analysis of extensive datasets.

What do you dislike most about this product?

The primary drawback of Infor CRM lies in its somewhat subpar user experience, which could benefit from refinement for smoother navigation and usability. Additionally, exporting large datasets occasionally encounters lagging issues, falling short compared to the performance of other CRM tools available in the market.

What recommendations would you give to someone considering this product?

Before committing to Infor CRM, assess your organization's data handling needs and preferences. Ensure its user experience aligns with your team's workflows, and explore potential optimizations for exporting large datasets to mitigate performance concerns. Take advantage of available demos and trials to confirm its suitability for your requirements before implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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