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In Partnership With SelectHub
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What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
Company Details
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In Partnership With SelectHub
Infor CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Infor CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
93 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Reliable
- Effective Service
- Efficient Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Activity and Workflow Management
Telephony and Call Center Management
Lead Management
Account and Contact Management
Customer Service Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
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Lisa G.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
Helping You Build Stronger Customer Connections
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
The customization is a huge win here.
What is your favorite aspect of this product?
I really like how everything is in one place. I can see all customer details, what they like, and even past conversations. This makes it easy to know what’s going on and it helps me give customers better support and faster answers.
What do you dislike most about this product?
The biggest downside is that it pretty expensive. Moreover the services are perfect.
What recommendations would you give to someone considering this product?
If you want a CRM that is flexible and can grow with your company, Infor CRM is worth a try.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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Daniel R.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
One of the best CRM solution
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
It is a well-designed solution to accelerate customer engagement, sales, and marketing for all sorts of enterprises irrespective of their size. Unlike others, it is famous for its flexible and versatile features. This CRM solution is comprehensive and suitable for all sectors. It efficiently integrates with other highly advanced tools and enables the industries to have secure data sharing and improved efficiency across various applications.
What is your favorite aspect of this product?
It helps me a lot in streamlining the workflow of my organization, gives us an in-depth sight of customer behavior, and accelerates customer engagement. With its comprehensive and proactive integration abilities, it has made a solid foundation for my organization. Through its highly customized available options, it enhances sales, marketing, and customer services, thus raising the overall productivity of our organization.
What do you dislike most about this product?
There is nothing to dislike about this platform as it is filled with highly advanced and customized features to meet all our business needs. It offers extensive analytical reports regarding customer interaction which helps in drafting our future strategies according to the customer needs. It helps its customers in every possible way, hence improving the experience of customers.
What recommendations would you give to someone considering this product?
Infor CRM is an authentic and important tool for all those who are seeking a platform that would handle their customer relations management. But one should take into consideration the learning curve you may face due to advanced features. For best work with it, first, evaluate your requirements and then align these devices according to your need to meet all your demands.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
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Balaji M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Efficient for Handling Large Data Sets.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
What distinguishes Infor CRM is its adeptness in managing substantial data loads, coupled with its comprehensive customization options and seamless integration capabilities, making it a standout choice for businesses handling complex customer relationship management needs.
What is your favorite aspect of this product?
My favorite aspect of Infor CRM is its robust query functionality, allowing for precise data retrieval based on specified conditions. Additionally, its ability to efficiently handle large volumes of data within tables is highly commendable, enabling seamless management and analysis of extensive datasets.
What do you dislike most about this product?
The primary drawback of Infor CRM lies in its somewhat subpar user experience, which could benefit from refinement for smoother navigation and usability. Additionally, exporting large datasets occasionally encounters lagging issues, falling short compared to the performance of other CRM tools available in the market.
What recommendations would you give to someone considering this product?
Before committing to Infor CRM, assess your organization's data handling needs and preferences. Ensure its user experience aligns with your team's workflows, and explore potential optimizations for exporting large datasets to mitigate performance concerns. Take advantage of available demos and trials to confirm its suitability for your requirements before implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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