Infor (US), LLC

Infor WMS

Composite Score

6.2 /10

CX Score

6.4 /10

22 Reviews Write a Review

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What is Infor WMS?

Infor WMS is a best-of-breed, Tier-1 warehouse management system built on the cloud and is designed to streamline warehouse operations through advanced inventory management, labor management, 3PL billing and invoicing, 3D visualization, embedded analytics, and more.

Company Details

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Infor WMS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor WMS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor WMS?

0% Negative

23% Neutral

77% Positive

Pros

Respectful
Reliable
Continually Improving Product
Efficient Service

Cons

Under Delivered
Charges for Enhancements
Vendor Friendly Policies

Feature Ratings

Average 70

Location Management

Receiving and Put-Away

Pick, Pack & Load

Analytics and Reporting

Inventory Management

Shipping Management

Invoice Management

Purchasing

Returns Management

Forecasting and Planning

Labour Management

Vendor Capability Ratings

Average 65

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Infor WMS Reviews

Suleman - O.

Role: Vendor Management
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Fully customised software with amazing options

Likeliness to Recommend

10 /10

What differentiates Infor WMS from other similar products?

Friendly interface

What is your favorite aspect of this product?

Easy to customised

What do you dislike most about this product?

System Bugs

What recommendations would you give to someone considering this product?

Very easy and friendly to use

Pros

Performance Enhancing
Trustworthy
Inspires Innovation
Client Friendly Policies

Hashan C.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

FOCUSS THE SALES LET THE WMS HANDLES THE WAREHOUSE

Likeliness to Recommend

9 /10

What differentiates Infor WMS from other similar products?

Honestly, there is a number of positive things to talk about this software when it comes to the features! which are listed below, 1. Easy of using the software with connected PDTs for each zones in the warehouse 2. Smooth ASN generations and reports generation to top management 3. Despite initial investment; the ROI is beyond the expectation. 4. Ability to integrate with topnotch software like (Oracle) 5. Propper allocation of picking based on the parameters given(For Example based on FIFO and LIFO)

What is your favorite aspect of this product?

Other than day-to-day operations by using receiving, putaway dispatching the items to customers. there are many good things about this application. One solid feature is the ability to run numerous reports by using this software based on the user's requirements. For example, if you need to run reports to know the complete cycle of SKUs inside the warehouse from inbound to putaway and afterward the location to outbound; you can easily generate such reports. Likewise, the end-users are easily able to operate this software; therefore you do not need to allocate a big budget to hire experts to operate this application.

What do you dislike most about this product?

There are a few hiccups that prevail with this software but such cases have remedies but still need the intervention of expertise like IT and vendor support team! For example, it is obvious that WMS integrates with other top-notch ERP software; however the on-time integration with other related ERPs' is not occurring at the same time, hence the results are varying! In order to correct this, you need to have the expertise to resolve the matter and that consumes time. In order to overcome this, you need to have solid IT technicians.

What recommendations would you give to someone considering this product?

There are a few areas that the developers need to focus on in order to attract new customers and retain the existing customers. One area to focus on is, making things easier on the interface. For instance, make solid hotkeys to generate reports or run the functions. These initiatives would help users to work smoothly on this platform. Another area to develop is improving the boring working interface. The interface is much outdated and needs to add extra features to enhance the performance.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Cons

Inhibits Innovation

Moataz f.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use

Likeliness to Recommend

8 /10

What differentiates Infor WMS from other similar products?

Ease of use

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Documentations

What recommendations would you give to someone considering this product?

Take it on cloud

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Infor WMS

What is Infor WMS?

Company Details

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Awards & Recognition

Infor WMS Ratings

80 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Infor WMS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Location Management Track inventory and view up-to-date inventory information across multiple locations and define physical and virtual warehouse locations.

Receiving and Put-Away Record and direct workers to to the best location to shelve the product.

Pick, Pack & Load Sort and print picking lists and then direct workers to the place where the product is stored and calculate the type and amount of packaging for orders.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Invoice Management Includes invoice creation, invoice capturing, invoice approval, and invoice payments.

Purchasing Storing of supplier information in one place and syncs to inventory levels to manage procurements.

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Forecasting and Planning Includes historical "what-if" analysis, data separation, and demand shaping capacity.

Labour Management Automated schedulers plan and forecast workers needed by day and job type according to procurement and shipping schedules, estimate costs and track key KPIs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Infor WMS Reviews

Suleman - O.

Fully customised software with amazing options

Likeliness to Recommend

Pros

Hashan C.

FOCUSS THE SALES LET THE WMS HANDLES THE WAREHOUSE

Likeliness to Recommend

Pros

Cons

Moataz f.

Easy to use

Likeliness to Recommend

Pros

Feature Ratings

Location Management

Receiving and Put-Away

Pick, Pack & Load

Analytics and Reporting

Inventory Management

Shipping Management

Invoice Management

Purchasing

Returns Management

Forecasting and Planning

Labour Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training