
What is JotForm?
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJotForm Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on JotForm.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
85 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JotForm?
Pros
- Enables Productivity
- Trustworthy
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Electronic Signatures
Mobility
Drag and Drop Design
Workflow Automation
Data Analysis and Survey Function
Field Configuration and Customization
APIs and Integration
Version Management
State Transformation
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Also Featured in...
JotForm Reviews
Cissy A.
- Role: Finance
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2024
Jotform is an awesome tool
Likeliness to Recommend
What differentiates JotForm from other similar products?
-JotForm supports over 30 payment gateways, including PayPal, Stripe, and Square, with options for recurring payments, subscriptions, and donations. -This makes it a strong competitor for e-commerce and fundraising purposes.
What is your favorite aspect of this product?
JotForm enables the creation of forms in multiple languages, making it ideal for global businesses and organizations with diverse audiences.
What do you dislike most about this product?
Nothing really for now.
What recommendations would you give to someone considering this product?
An excellent recommendation for new users
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Please tell us why you think this review should be flagged.

Rakshit C.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
JotForm - East Form development
Likeliness to Recommend
What differentiates JotForm from other similar products?
Best of all, JotForm has improved back-end features. The reporting functions and integrations have really made it very good from its competitors.It made it SUPER easy to design a form with the fields and lets them upload images when contacting.
What is your favorite aspect of this product?
JotForm favourite aspect is the ability to create forms with templates is fantastic. The incredible number of form field options and widget makes creating complex forms with great conditional formatting options.Their customer response is very helpful and responsive in resolving issues.
What do you dislike most about this product?
It’s sometimes hard to read and fill out on mobile browsers because of tendency to be cut off on the screen.
What recommendations would you give to someone considering this product?
For business that are new or want to upgrade can definitely look to JotForms as it has a lot of great features and allows nearly limitless customisation. It is overall great and we haven’t seen any concerns and it is secure too.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Abhishek J.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Easy but not worth in long term
Likeliness to Recommend
What differentiates JotForm from other similar products?
Jotform stands out for its versatility and wide array of integrations, supporting over 150 apps, from payment gateways to CRM systems. It offers drag-and-drop form creation with extensive customization options, including custom themes and widgets, catering to businesses of all sizes. Unlike some competitors, Jotform also supports HIPAA compliance, making it a strong option for healthcare organizations. Its flexibility, powerful features, and scalability set it apart from simpler form-building platforms.
What is your favorite aspect of this product?
My favorite aspect of Jotform is its extensive integrations and wide range of templates, allowing users to create highly customizable forms for various industries. It’s great for businesses needing everything from payment processing to CRM integration. Additionally, Jotform’s ease of use combined with its robust feature set, such as HIPAA compliance, makes it a perfect tool for companies requiring secure, professional forms that can scale with their business needs.
What do you dislike most about this product?
The primary drawback of Jotform is that its advanced features, such as premium integrations and analytics tools, are locked behind higher-tier pricing. Additionally, while Jotform offers powerful customization, its user interface can feel overwhelming for beginners due to the sheer number of options available, which may require a learning curve to use efficiently, especially for those who need basic forms.
What recommendations would you give to someone considering this product?
Jotform is ideal for businesses or individuals seeking a versatile, feature-rich form builder with extensive integrations. It's particularly useful for industries like healthcare or e-commerce due to its HIPAA compliance and payment gateway options. However, for those needing very complex workflows or advanced analytics, you may want to explore additional tools that specialize in those areas, as Jotform's reporting capabilities, while good, are not the most in-depth.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
