Keeper Security

Keeper

Composite Score

8.9 /10

CX Score

9.0 /10

143 Reviews Write a Review

Claim Software

What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details

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Awards & Recognition

Keeper won the following awards in the Password Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

1% Negative

8% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Security Protects
Trustworthy

Feature Ratings

Average 85

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Encryption and Decryption

Access From Multiple Devices

Team Management

Dashboard

Policy Engine and Enforcements

Single Sign-On (SSO)

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Privileged Access Management

Score 8.0

View Keeper in this category (opens in a new tab)

Keeper Reviews

Mark R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Amazing product, saves so much time and set up.

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

So easy to use, way better than our older application

What is your favorite aspect of this product?

Easy to set up, can control users access.. share MFA

What do you dislike most about this product?

Auto fill doesn't always work . But easy enough to press add.

What recommendations would you give to someone considering this product?

A must have if you need to share accounts with MFA

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Logan F.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, fantastic product, huge time save.

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

It's the total package and very affordable.

What is your favorite aspect of this product?

Ease of use, the time saved, and increased security across the company.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Make sure you have a break glass account set up before you get everyone involved. An account that has a manual entered password that is not affected by SSO or MFA

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jeremy C.

Role: Information Technology
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic Title! Adds Security and Productivity!

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

The Cross-platform functionality definitely sets them apart

What is your favorite aspect of this product?

The added "Personal Family Account" is one of the most talked about employee perks IT gets to offer.

What do you dislike most about this product?

Not all websites auto-fill perfectly. Some sites that use MFA will fail to auto-fill with the MFA code (e.g. Salesforce.com). Some sites have an addition PIN and Keeper does attempt to auto-fill those with the password. Placement of the Keeper Icon to assist with filling out a form may block a dropdown menu or a Next arrow making it difficult to complete some forms

What recommendations would you give to someone considering this product?

Benefits far outweigh any frustrations you may have but take advantage of any trial offered to ensure it fits in your use case. Though it has been a gamechanger for us by speeding up some processes and still increasing security, it may not be a fit for environment. The only regret you will have is not testing it out.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Keeper

What is Keeper?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Keeper Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Keeper?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Privileged Access Management

Keeper Reviews

Mark R.

Amazing product, saves so much time and set up.

Likeliness to Recommend

Pros

Logan F.

Easy to use, fantastic product, huge time save.

Likeliness to Recommend

Pros

Jeremy C.

Fantastic Title! Adds Security and Productivity!

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Encryption and Decryption

Access From Multiple Devices

Team Management

Dashboard

Policy Engine and Enforcements

Single Sign-On (SSO)

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization