Laserfiche Customer Reviews 2025 | SoftwareReviews

Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

238 Reviews Write a Review

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What is Laserfiche?

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

9
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Security Protects
Enables Productivity

Feature Ratings

Average 86

Metadata Management

Workflow Process Automation

ECM Document Management

Access Permissions Management

Capture Channels

Ediscovery Audit Trail

Search

Collaboration

File Approvals Esignatures

File Conversion

Mobile

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Laserfiche Videos

Laserfiche Reviews

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2025

Good product. It needs to keep up with other ECMs

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Trustworthy
Caring

Crystal W.

Role: Finance
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Vendor relations go a long way!

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

The vendor, CPS, truly make’s Laserfiche feel like a family project.

What is your favorite aspect of this product?

Workflow processes

What do you dislike most about this product?

User management

What recommendations would you give to someone considering this product?

Make sure you have a strong vendor relationship. It goes a long way during the implementation and ongoing processes.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Caring

Cassandra C.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Laserfiche Automation Creates Efficiencies in Edu.

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

There is currently no other platform comparable to Laserfiche due to its uniqueness of modules offered all in one product.

What is your favorite aspect of this product?

My favorite aspect of this product is the ease of implementation and digital form customization.

What do you dislike most about this product?

There is 1000 + 1 ways to create any process and it is ever growing.

What recommendations would you give to someone considering this product?

More user groups.

Pros

Efficient Service
Effective Service
Caring
Respectful

Laserfiche

What is Laserfiche?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Laserfiche Ratings

93 Likeliness to Recommend

98 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

9 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Laserfiche Videos

Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS

Stonehage Fleming-Gert Bester-FullLength-Captioned

MPI - Joel-Manfredo-CAPTIONS

Laserfiche: Business Process Automation Explained

Laserfiche Electronic Forms

Intelligent Content Capture

Document and Records Management

D.L. Evans Automates Compliance and Records Management

Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction

Laserfiche Solution Marketplace

Manage More Information with a Document Management System

Laserfiche Reviews

Good product. It needs to keep up with other ECMs

Likeliness to Recommend

Pros

Crystal W.

Vendor relations go a long way!

Likeliness to Recommend

Pros

Cassandra C.

Laserfiche Automation Creates Efficiencies in Edu.

Likeliness to Recommend

Pros

Most Popular Laserfiche Comparisons

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Feature Ratings

Metadata Management

Workflow Process Automation

ECM Document Management

Access Permissions Management

Capture Channels

Ediscovery Audit Trail

Search

Collaboration

File Approvals Esignatures

File Conversion

Mobile

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation