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LiveChat

Composite Score

8.6 /10

CX Score

8.6 /10

150 Reviews Write a Review

Claim Software

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details

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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

6% Negative

5% Neutral

89% Positive

Pros

Enables Productivity
Respectful
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 81

Leads Generation

Voice or Text Input

Knowledgebase

Workflow Processing

Application Programming Interface

Multi-channel

Translation

Personalized Service

Integration With CRM

Learning and Adaptability

Scheduled Availability

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

LiveChat Reviews

Rajni S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Strong and reliable live chat solution.

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

Flexible and use friendly interface, robust integration and fast response time and one of the most important is the strong analytics.

What is your favorite aspect of this product?

Real time customer support with easy chat management and strong insightful analytics.

What do you dislike most about this product?

Limited customization and became a bit slow when there is high traffic.

What recommendations would you give to someone considering this product?

Best for organizations seeking strong reliable live chat with insightful analytics.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Gaurav S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Good Software with great features .

Likeliness to Recommend

9 /10

What differentiates LiveChat from other similar products?

Its Relevant and advanced

What is your favorite aspect of this product?

It is more Realiable

What do you dislike most about this product?

Till now Nothing

What recommendations would you give to someone considering this product?

If you’re considering this product, I’d recommend starting with the trial or demo version so you can explore its features firsthand. Focus on the areas most relevant to your needs—many users find it simple to set up and valuable right away. Check customer reviews for insights, and if you’re using it with a team, involve them early to get the most out of collaboration features. It’s also a good idea to begin with the standard plan, as you can always upgrade later. Overall, it’s reliable, user-friendly, and designed to give you quick results with long-term value.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Vendor Friendly Policies

Arturo Z.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Effective and proactive communication

Likeliness to Recommend

9 /10

What differentiates LiveChat from other similar products?

LiveChat integrates with numerous platforms, such as Facebook Messenger and WhatsApp, allowing us to manage conversations in one place. This not only saves time, but also provides a consistent experience for our customers.LiveChat's dashboard includes real-time analytics that allow us to monitor the effectiveness of our interactions, providing data that is crucial for making strategic decisions.

What is your favorite aspect of this product?

The ability to implement chatbots to answer frequently asked questions has optimized our response time, allowing our agents to focus on more complex and critical queries. In today's environment, where consumers expect immediacy, LiveChat allows us to interact in real time, converting website visitors into leads. Its use in our case extends from customer service to lead generation, maximizing efficiency and user satisfaction.

What do you dislike most about this product?

Initial setup can be a bit overwhelming for new users.

What recommendations would you give to someone considering this product?

LiveChat is an excellent tool for organizations looking to improve their communication with customers, especially in e-commerce and sales. Its ease of use, multi-channel integration, and real-time analytics make it a valuable addition to our customer service arsenal.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

LiveChat

What is LiveChat?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

LiveChat Ratings

84 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love LiveChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LiveChat Reviews

Rajni S.

Strong and reliable live chat solution.

Likeliness to Recommend

Pros

Gaurav S.

Good Software with great features .

Likeliness to Recommend

Pros

Cons

Arturo Z.

Effective and proactive communication

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Leads Generation

Voice or Text Input

Knowledgebase

Workflow Processing

Application Programming Interface

Multi-channel

Translation

Personalized Service

Integration With CRM

Learning and Adaptability

Scheduled Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training