LiveChat HelpDesk

What differentiates LiveChat HelpDesk from other similar products?

There is an avalanche of features and capabilities present on Livechat, that are simply not present on leading software alternatives that I know. I can also attest to Livechats broad integration prowess , which allows teams to integrate Livechat with some of the most important software they use in their day to day workflow.

What is your favorite aspect of this product?

I love its chatbot feature and how easy it is for anyone within my team, to create, set it up, modify and continuously customize the chatbot without needing to write any form of programming code. This simplicity of use is what I have most loved about my Livechat experience.

What do you dislike most about this product?

As strong as Livechat is , in the areas of capabilities and functionalities, it is not fullproof in the area of customer self service management. It lacks a wiki feature and a customer facing FAQ capability, amongst other things .

What recommendations would you give to someone considering this product?

As far as I know, I think Livechat still offers the best capability of any customer service help desk program that I have had experience using. For this reason, I will easily recommend it to teams and organizations.

What differentiates LiveChat HelpDesk from other similar products?

Integration is the area where I think Livechat blows the competition out of the water. At my last count, Livechat integrates with over seven key software programs used at out marketing department. This integration makes it possible to build workflows that help address basic day to day marketing tasks by simply integrating other tools with Livechat. An example of one of such integration is how we successfully integrated Livechat with Slack. Integrating Livechat and Slack together, enables members of my department to respond to customer queries on Livechat directly from Slack or respond to Slack messages from colleagues right from Livechat.

What is your favorite aspect of this product?

The ability to measure the performances of my department as it regards live communication with customers and interested sales prospects has been very helpful to me. Livechat provides an array of analytical options like agent reports, chat reports and data summaries. All of these makes it straightforward for departmental leaders to measure in real time, how agents are performing.

What do you dislike most about this product?

With the quality and quantity of features available to I and my teammates on the Livechat platform, I am struggling to come up with any criticism of this software program.

What recommendations would you give to someone considering this product?

For professionals or marketing teams seeking a scalable helpdesk program which can help them stay in touch with their customers round the clock, I will suggest Livechat. In my opinion, it is more than a helpdesk software program.

What differentiates LiveChat HelpDesk from other similar products?

Automation on Livechat has consistently been improved upon over the years and I think it has gotten to a stage, where it is easily the most loveable aspect of my Livechat experience. An example of Livechat bringing automation into interaction with our customers is with its intelligence AI feature, This feature automatically helps my team identify spelling errors, suggest canned responses to customer questions, and even summarize key points from chat conversations between customers and our sales chat agents. This has helped to improve the overall quality of responses that we give to customer queries and enquiries.

What is your favorite aspect of this product?

Livechat's smooth connection with critical third party communication channels like Whatsapp, Facebook messenger, Apple messenger and even Telegram, has allowed customers to be able to reach our sales team from wherever they are present, without first visiting our website.

What do you dislike most about this product?

Livechat gets so much right, that it's tedious identifying a potential weakness or a room for improvement. However, I think the absence of self service and knowledge management provisions for our customers is a gaping hole, that Livechat should address.

What recommendations would you give to someone considering this product?

Livechat is a key cornerstone in my team's goal of continuously making our customers satisfied.