MailerLite Customer Reviews 2024

MailerLite

Composite Score

8.9 /10

CX Score

9.2 /10

59 Reviews Write a Review

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What is MailerLite?

Create advanced email marketing campaigns with features like automation, landing pages and surveys.

Company Details

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Awards & Recognition

MailerLite won the following awards in the Email Marketing category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

12 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

MailerLite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MailerLite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

92 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MailerLite?

4% Negative

4% Neutral

92% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 86

Email Delivery

Auto-Responders

Segmentation

Dynamic Content

A/B Testing

Email Templates

Campaign Management

Mobile Optimized

Contact Database

Content Authoring

Text Messaging

Vendor Capability Ratings

Average 85

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

MailerLite Reviews

Bella C.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful email marketing solution

Likeliness to Recommend

9 /10

What differentiates MailerLite from other similar products?

It focuses on the simplicity of functioning to create ease for us. It also supports automating the workflow of marketing and analyzes the performance of the campaigns. Its user-friendly interface makes it accessible to all levels of users, making it desirable in the market.

What is your favorite aspect of this product?

The main aspect which I love most about is that though its features are highly simple the functionality is highly advanced to meet the requirements. This thing makes it accessible for both beginners and experts. Even more advanced tools are available for the working of more experienced and technical marketers. Along with this, its intuitive interface, and advanced automation abilities make it my favorite.

What do you dislike most about this product?

MailerLite comprises advanced features but there is a lack of extensiveness in the features. Some other advanced marketing features need to be updated in it. Also, there is a limitation in the availability of customization which causes issues when I am designing to meet the demands of my work. In short, more updated versions should be introduced.

What recommendations would you give to someone considering this product?

It is an ideal and highly significant software in the field of email marketing. I found it a very budget-friendly and straightforward email marketing platform for all types of uses.

Pros

Continually Improving Product
Reliable
Unique Features
Effective Service

Chris M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A user-friendly email marketing software

Likeliness to Recommend

8 /10

What differentiates MailerLite from other similar products?

Many key features make it distinguishable from its competitors. It differentiates itself in intuitive editor and design tools. It makes itself accessible for the learner with limited knowledge. Also, it is available at affordable prices alongside a free plan. Overall, MailerLite is a strong contender among other similar products.

What is your favorite aspect of this product?

The User-friendly interface plus its drag-and-drop editor, are my favorite aspects. Its functioning and setup make it accessible to everyone. Even those without technical expertise can style professional emails quickly. The automation of workflow, and ease of designing emails, play an important role in the flourishment of business and engaging the audience effectually.

What do you dislike most about this product?

There is nothing considerable to dislike about this software. It is going well with all the demands and needs. However, this device should update over time to meet the trials of evolution. While it provides essential tools, the large enterprise demands more customization options, especially those looking for advanced operating tools.

What recommendations would you give to someone considering this product?

One can leverage MailerLite efficiently to boost their email marketing to develop strong collaboration with audiences. One should take advantage of its given free trial plan which is available for 1000 subscribers. This will help you to get more about its features and functioning.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Caring

Manvi M.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Effortless Email Marketing with MailerLite

Likeliness to Recommend

8 /10

What differentiates MailerLite from other similar products?

MailerLite offers a user friendly interface that is intuitive and easy to navigate, making it accessible to users with different levels of technical expertise. And the customer support is prompt at replying and helping solve issues.

What is your favorite aspect of this product?

MailerLite's A/B Testing Feature - It allows to compare variants of emails to see which is better optimized for campaigns and better results.

What do you dislike most about this product?

The template gallery is very small, it could be improved and have ability to import as well from various sources.

What recommendations would you give to someone considering this product?

MailerLite has an academy with free courses and webinars, check it out

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

MailerLite

What is MailerLite?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

MailerLite Ratings

88 Likeliness to Recommend

92 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love MailerLite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Text Messaging The capability to send messages by SMS in addition to email.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

MailerLite Reviews

Bella C.

Powerful email marketing solution

Likeliness to Recommend

Pros

Chris M.

A user-friendly email marketing software

Likeliness to Recommend

Pros

Manvi M.

Effortless Email Marketing with MailerLite

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Email Delivery

Auto-Responders

Segmentation

Dynamic Content

A/B Testing

Email Templates

Campaign Management

Mobile Optimized

Contact Database

Content Authoring

Text Messaging

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement