ManyChat Customer Reviews 2024

ManyChat

8.7 /10

40 Reviews Write a Review

Claim Software

What is ManyChat?

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

Company Details

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Awards & Recognition

ManyChat won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2023

ManyChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManyChat.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManyChat?

0% Negative

7% Neutral

93% Positive

Pros

Performance Enhancing
Caring
Reliable
Trustworthy

Feature Ratings

Average 83

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Voice or Text Input

Workflow Processing

Integration With CRM

Translation

Personalized Service

Multi-channel

Application Programming Interface

Vendor Capability Ratings

Average 82

Ease of Customization

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

ManyChat Reviews

Piyush B.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy automation tool

Likeliness to Recommend

8 /10

What differentiates ManyChat from other similar products?

It stands out for its ease of use. Offering no code chatbot building for fb messenger, whatsapp, and instagram.

What is your favorite aspect of this product?

The fav is its intutive, no code interface, which makes chatbot creation accessible to user without technical skills

What do you dislike most about this product?

The limited drawback is the limited customization option in the free plan.

What recommendations would you give to someone considering this product?

For business seeking to automate customer interactions without extensive technical knowledge l.

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Client Friendly Policies

Lokesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

User-Friendly, but Advanced Features Cost Extra

Likeliness to Recommend

10 /10

What differentiates ManyChat from other similar products?

ManyChat is unique because it offers an easy drag-and-drop interface for building chatbots, focuses on marketing automation, integrates well with Facebook Messenger and Instagram, supports rich media, and provides helpful analytics to track performance.

What is your favorite aspect of this product?

My favorite aspect of ManyChat is its user-friendly drag-and-drop interface. It makes it really easy for anyone, regardless of technical skill, to create and customize chatbots, allowing businesses to quickly implement their marketing strategies without needing a developer.

What do you dislike most about this product?

What I dislike most about ManyChat is that some advanced features are only available in the paid plans, which might limit functionality for smaller businesses or those on a tight budget. This can make it challenging to fully leverage the platform without additional costs.

What recommendations would you give to someone considering this product?

If you're considering ManyChat, I recommend starting with the free plan to explore the platform and get comfortable with its features. Take advantage of the tutorials and resources available to learn how to create effective chatbots. Additionally, clearly define your marketing goals so you can make the most of the automation tools and consider upgrading to a paid plan if you need access to more advanced features as your needs grow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Otilde R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Feedback evolution

Likeliness to Recommend

9 /10

What differentiates ManyChat from other similar products?

The one among them, Manychat, has been remarkable for the reason that it allows users to create complex dialog flows without the need for coding. With the integration of the platform with various messaging applications, we can already send teams messages on the platforms they prefer.

What is your favorite aspect of this product?

To set up A/B tests for different chatbot scripts is a great idea to work on.

What do you dislike most about this product?

ManyChat is designed to engage in orderly discussions, but it sometimes finds it hard to engage in more free conversations.

What recommendations would you give to someone considering this product?

We have noticed a significant rise in the rate of engagement as compared to the more traditional survey method. The chatbots are lively and give the users the urge to give a masterly description of the forthcoming designs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ManyChat

What is ManyChat?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

ManyChat Ratings

90 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love ManyChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ManyChat Reviews

Piyush B.

Easy automation tool

Likeliness to Recommend

Pros

Lokesh S.

User-Friendly, but Advanced Features Cost Extra

Likeliness to Recommend

Pros

Otilde R.

Feedback evolution

Likeliness to Recommend

Pros

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Feature Ratings

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Voice or Text Input

Workflow Processing

Integration With CRM

Translation

Personalized Service

Multi-channel

Application Programming Interface

Vendor Capability Ratings

Ease of Customization

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support