What is Medallia Experience Cloud?
Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Medallia Experience Cloud?
Pros
- Reliable
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Text Analytics
Alerts
Data Visualization
API Framework
Sentiment Analytics
Vendor Capability Ratings
Breadth of Features
Quality of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Medallia Experience Cloud Reviews
Ogunleye A.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2024
Great features, Great product
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
It Is customer centric
What is your favorite aspect of this product?
the multi channel data collection
What do you dislike most about this product?
the mobile app interface.
What recommendations would you give to someone considering this product?
its a great product if the main focus is on enhancing Customer experience
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Efficient Service
Please tell us why you think this review should be flagged.
Romeet V.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Expensive but best in the industry
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
Ease of use, features, constantly upgrading to meet customer requirements.
What is your favorite aspect of this product?
It's always ahead of time. Text analytics is very strong
What do you dislike most about this product?
Pricing is my only concern otherwise it's the best
What recommendations would you give to someone considering this product?
If budget is not a constraint for you, Medallia most likely should be the best fit for most businesses
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Great platform to collect and analyze feedback.
Likeliness to Recommend
Pros
- Saves Time
- Respectful
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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