

What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Yusong M.
- Role: Consultant
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2025
Reliable and efficient tool for everyday uses
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Ease of use and reliability
What is your favorite aspect of this product?
Easy to use and scope of uses
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
Enjoy using the product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Vishal P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2025
Go-To for Team Collaboration and Meetings
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft 365 Integration Microsoft Teams is not just a chat or video tool. It is integrated with Word, Excel, PowerPoint, Outlook, SharePoint, and many other tools. This makes it very much user-friendly, and saves a lot of time.
What is your favorite aspect of this product?
Teams keep record of everything, chat, calls, meetings, even notifications. The filters, and options available during video calls. WOW! Background filters, Make-ups, even Snap filters. This makes our team training and collaborating fun.
What do you dislike most about this product?
Not many things but it lags sometimes and that happens even during client calls🤯
What recommendations would you give to someone considering this product?
Train users. It seems simple, but it has so many features that will get unnoticed if not trained. Customize alerts so you don’t drown in messages and use it for collaboration, not just meetings
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.

John S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Sep 2025
User-Friendly Tool for communication
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Adjustable Tone, Format, Readability The ability to transform text in different voices, tweak reading levels, reformat large chunks, etc. It’s more flexible than many simpler editors or pure content tools.
What is your favorite aspect of this product?
Mobile experience for full features Feature gaps vs specialized tools
What do you dislike most about this product?
Specialized tools may still be more effective in dedicated IDE-like environments.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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