Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Yusong M.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Reliable and efficient tool for everyday uses

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of use and reliability

What is your favorite aspect of this product?

Easy to use and scope of uses

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Enjoy using the product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vishal P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Go-To for Team Collaboration and Meetings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft 365 Integration Microsoft Teams is not just a chat or video tool. It is integrated with Word, Excel, PowerPoint, Outlook, SharePoint, and many other tools. This makes it very much user-friendly, and saves a lot of time.

What is your favorite aspect of this product?

Teams keep record of everything, chat, calls, meetings, even notifications. The filters, and options available during video calls. WOW! Background filters, Make-ups, even Snap filters. This makes our team training and collaborating fun.

What do you dislike most about this product?

Not many things but it lags sometimes and that happens even during client calls🤯

What recommendations would you give to someone considering this product?

Train users. It seems simple, but it has so many features that will get unnoticed if not trained. Customize alerts so you don’t drown in messages and use it for collaboration, not just meetings

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

John S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

User-Friendly Tool for communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Adjustable Tone, Format, Readability The ability to transform text in different voices, tweak reading levels, reformat large chunks, etc. It’s more flexible than many simpler editors or pure content tools.

What is your favorite aspect of this product?

Mobile experience for full features Feature gaps vs specialized tools

What do you dislike most about this product?

Specialized tools may still be more effective in dedicated IDE-like environments.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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