OpenText Corporation

OpenText Operations Bridge

Composite Score

7.6 /10

CX Score

8.1 /10

31 Reviews Write a Review

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What is OpenText Operations Bridge?

OpenText AI Operations Management (Operations Bridge) is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on-premises environments.

Company Details

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OpenText Operations Bridge Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText Operations Bridge.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

2
Since last award

90 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

7
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText Operations Bridge?

10% Negative

0% Neutral

90% Positive

Pros

Fair
Unique Features
Inspires Innovation
Caring

Feature Ratings

Average 79

Capacity Management

Automated Remediation

Centralized Dashboard

Applications Monitoring

Cloud Monitoring

Multi-Site Functionality

Server Performance Monitoring

Patching Automation

Storage Monitoring

Network Performance Management

Network Mapping

Vendor Capability Ratings

Average 76

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

OpenText Operations Bridge Reviews

Dev T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Robust Features, Clunky Interface

Likeliness to Recommend

8 /10

What differentiates OpenText Operations Bridge from other similar products?

Its strength lies in AI-driven insights, automated remediation, and a centralized dashboard that unifies complex IT operations, reducing noise and accelerating issue resolution.

What is your favorite aspect of this product?

Its centralised dashboard and hybrid environment support set it apart in complex IT landscapes.

What do you dislike most about this product?

Nothing much, UI could be better.

What recommendations would you give to someone considering this product?

Highly recommend OpenText Operations Bridge for enterprises looking for a comprehensive monitoring solution with strong automation features.

Pros

Helps Innovate
Reliable
Saves Time
Respectful

Ravinder C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Smart AIOps for Modern IT Monitoring

Likeliness to Recommend

7 /10

What differentiates OpenText Operations Bridge from other similar products?

It’s especially useful for large enterprises needing scalability, predictive analytics, and end-to-end visibility.

What is your favorite aspect of this product?

My favorite aspect of OpenText Operations Bridge is its automated discovery and remediation capabilities, which streamline monitoring and enhance operational efficiency across multicloud and on-premises environments.

What do you dislike most about this product?

Initial configuration takes more time than expected.

What recommendations would you give to someone considering this product?

I recommend OpenText Operations Bridge for enterprises looking for a comprehensive monitoring solution with strong automation features. However, users should be prepared for potential improvements in the user interface and overall user experience.

Pros

Reliable
Unique Features
Saves Time
Transparent

Dar A.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Easy to implement with any third party tools

Likeliness to Recommend

10 /10

What differentiates OpenText Operations Bridge from other similar products?

It helps monitoring all resources - device, OS, database, application, or service and applies AIOps to data types. It reduces data noise, proactively detects problems, rapidly executes remediation, and improves collaboration across teams.

What is your favorite aspect of this product?

Improve business process helps in Improve compliance risk management helps managing hybrid systems, Create internal and operational efficiencies Improve business process outcomes.

What do you dislike most about this product?

Need to work on customer support

What recommendations would you give to someone considering this product?

Easy integration with other third party tools

Pros

Performance Enhancing
Trustworthy
Unique Features
Caring

OpenText Operations Bridge

What is OpenText Operations Bridge?

Company Details

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OpenText Operations Bridge Ratings

78 Likeliness to Recommend

2 Since last award

90 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

7 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love OpenText Operations Bridge?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Patching Automation The automated deployment and installation of server patches

Storage Monitoring Monitor storage performance and capacity.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

OpenText Operations Bridge Reviews

Dev T.

Robust Features, Clunky Interface

Likeliness to Recommend

Pros

Ravinder C.

Smart AIOps for Modern IT Monitoring

Likeliness to Recommend

Pros

Dar A.

Easy to implement with any third party tools

Likeliness to Recommend

Pros

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Feature Ratings

Capacity Management

Automated Remediation

Centralized Dashboard

Applications Monitoring

Cloud Monitoring

Multi-Site Functionality

Server Performance Monitoring

Patching Automation

Storage Monitoring

Network Performance Management

Network Mapping

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration