Paylocity Customer Reviews 2025 | Payroll

Paylocity

Composite Score

8.5 /10

CX Score

8.5 /10

158 Reviews Write a Review

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What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

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Awards & Recognition

Paylocity won the following awards in the Payroll category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

8
Since last award

97 Plan to Renew

11
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Reliable
Fair
Trustworthy

Feature Ratings

Average 83

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

HR Systems Interface

Self Service Portal

Compensation Management

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 76

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 8.5

View Paylocity in this category (opens in a new tab)

Talent Management

Score 8.4

View Paylocity in this category (opens in a new tab)

Benefits Administration

Score 8.3

View Paylocity in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 8.2

View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Jeff G.

Role: Finance
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Comprehensive HRM System with Good Value and ROI

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Make no mistake, most HRM systems offer similar features and tools to accomplish human resource tasks. Working with many vendors over the years, I feel that Paylocity has offered a good stable environment while making continuous improvements, while being an affordable solution. Price increases have been fair and are based upon size of your organization. Most features are true improvements that are helpful to aid in daily tasks and make your workday more efficient. The product looks professional to our employees and is simple for them to use.

What is your favorite aspect of this product?

One of my favorites has always been time and attendance. I have used the product in various environments and it has been simple to implement and maintain this very important aspect of an HR system. Recently I have come to enjoy and respect the recruiting aspect of the software. Organizing hiring and helping communicate with applicants and potential employees has been a huge productivity boost to our staff.

What do you dislike most about this product?

With some many features and modules it can be overwhelming to learn and implement everything at once. Like any company, you will have an implementation team to assist you. I recommend taking your time and implement module by module over a period of time. One of the drawbacks, is the lack of follow through by Paylocity if you use this method of implementation.

What recommendations would you give to someone considering this product?

Plan, plan and plan some more. Engage your staff in training and setting expectations. Take your time and implement modules over time to get them setup and working properly. You will benefit in the long run rather then getting overwhelmed in the short term.

Pros

Reliable
Fair
Friendly Negotiation
Helps Innovate

Dave L.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Solid, feature-rich, accurate, easy to use HRIS sy

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Superior HR, Time and Labor, Recruiting, Onboarding, Reporting, and mobile app. Excellent customer service.

What is your favorite aspect of this product?

Intuitive and reliable.

What do you dislike most about this product?

Benefits was implemented separately from HR.

What recommendations would you give to someone considering this product?

Have the demos address all your pain points and special needs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Rene S.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

Great user and administrator experience

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

The Knowledge Base is extensive and a great resource. he client services team is accessible and responsive.

What is your favorite aspect of this product?

The Data Insights provide a quick snapshot without having to pull reports.

What do you dislike most about this product?

The new self-service portal "Home" page. I much preferred the prior portal, both as an employee and as an administrator.

What recommendations would you give to someone considering this product?

Highly recommend. Add as many or as few modules as you need knowing that you can add additional modules as business needs change.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Paylocity

What is Paylocity?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paylocity Ratings

90 Likeliness to Recommend

8 Since last award

97 Plan to Renew

11 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

HR Systems Interface Ability to interface with the organization’s HR system.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Talent Management

Benefits Administration

Human Capital Management - Midmarket

Paylocity Reviews

Jeff G.

Comprehensive HRM System with Good Value and ROI

Likeliness to Recommend

Pros

Dave L.

Solid, feature-rich, accurate, easy to use HRIS sy

Likeliness to Recommend

Pros

Rene S.

Great user and administrator experience

Likeliness to Recommend

Pros

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Feature Ratings

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HR Systems Interface

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Compensation Management

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Vacation and Leave Tracking

Accounting Systems Interface

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