OpenText Corporation

Pillr Platform

Composite Score

7.0 /10

CX Score

7.1 /10

18 Reviews Write a Review

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What is Pillr Platform?

Pillr goes beyond traditional cybersecurity limits by not only aggregating your security data, but by offering SOC-as-a-Service (SOCaaS) to address the critical gaps left by standard EDR tools. Our approach ensures you're not confined to a specific toolset, enabling a more flexible and effective cyber defense strategy. With Pillr, you benefit from comprehensive monitoring and expert analysis, ensuring a proactive defense against the inevitable threats.

Company Details

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Awards & Recognition

Pillr Platform won the following awards in the Managed Detection & Response category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Pillr Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pillr Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pillr Platform?

5% Negative

15% Neutral

80% Positive

Pros

Respectful
Enables Productivity
Efficient Service
Saves Time

Feature Ratings

Average 82

24/7/365 Security Monitoring

100

Use of the MITRE ATT&CK Framework

Real-Time Threat and Anomaly Detection

Threat Intelligence

Incident Management

Automated Threat Hunting

IOC Focus and Management

Prevention

Risk Scoring & Remediation Act

Technology Management

Standardized Playbooks

Vendor Capability Ratings

Average 77

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Pillr Platform Reviews

Frank A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

MDR platform designed for enterprise-grade SOC

Likeliness to Recommend

9 /10

What differentiates Pillr Platform from other similar products?

Pillr is a cloud-based MDR platform that can be used by several tenants and was made with MSPs in mind. Unlike standard EDR tools, it offers what i will term as SOC-as-a-Service (SOCaaS) that tackles gaps other solutions often miss, without locking you into a single solution. It plays nice with hundreds of other third-party security tools and works alongside existing EDR setups to cut through noise and zero in on real threats. Its open approach makes it a refreshing alternative to rigid, single-vendor systems

What is your favorite aspect of this product?

What really clicks for me is the human factor. Pillr provides 24/7 expert monitoring, reducing false alerts and unnecessary tickets. It combines automated alerting with advice and remediation guidance from threat hunters and analysts around the clock. This lets teams focus on actual dangers instead of sifting through endless noise.

What do you dislike most about this product?

With the acquisition of Pillr, there is a lot of speculation about what OpenText will do with Pillr. As a dedicated MDR platform, it can be daunting for smaller MSPs without dedicated security to feel capable of using Pillr. The multi-tenant nature of Pillr is beneficial for MSPs, but it may feel complicated for some teams looking for a more simplified solution.

What recommendations would you give to someone considering this product?

Pillr is an excellent option for MSPs looking for a feature-rich MDR with many different integrations. It complies with a number of industry frameworks such as NIST and will therefore serve organizations that care about compliance as well. Of course, make sure that your team has the experience to utilize the SOC-as-a-Service and threat hunting functionality, and keep an eye on OpenText's integration and how it will evolve the platform.

Pros

Continually Improving Product
Enables Productivity
Inspires Innovation
Respectful

Aira Mae B.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Reliable Security with 24/7 Expert Support

Likeliness to Recommend

10 /10

What differentiates Pillr Platform from other similar products?

Pillr stands out because it brings together security tools and expert support in one platform. It helps spot and respond to threats quickly, runs around the clock, and works smoothly with systems a company already uses. What makes it different is that you’re not left to figure things out alone there’s always a team backing you up.

What is your favorite aspect of this product?

What I find most valuable about Pillr is the balance between technology and human support. Many platforms just flood you with alerts, but Pillr gives you a team that actively monitors and responds 24/7. That extra layer of human oversight makes it feel more reliable and less overwhelming, because you know someone’s actually there to help, not just software running in the background.

What do you dislike most about this product?

What I dislike most about this product is that its strong external support can sometimes reduce the hands-on involvement of in-house teams, which may limit opportunities for them to practice and grow their own skills.

What recommendations would you give to someone considering this product?

I’d recommend looking at Pillr if you want both strong security tools and the added benefit of expert support around the clock. It’s a good fit for teams that need reliable coverage without managing everything on their own. Just make sure to balance it with opportunities for your internal team to stay involved, so they continue building their skills while Pillr handles the heavy lifting.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2023

Effective Product, still progressing

Likeliness to Recommend

8 /10

Pros

Saves Time
Enables Productivity
Respectful
Security Protects

Cons

Under Delivered
Charges for Enhancements

Pillr Platform

What is Pillr Platform?

Company Details

Need Assistance?

Awards & Recognition

Pillr Platform Ratings

85 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Pillr Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.​

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Pillr Platform Reviews

Frank A.

MDR platform designed for enterprise-grade SOC

Likeliness to Recommend

Pros

Aira Mae B.

Reliable Security with 24/7 Expert Support

Likeliness to Recommend

Pros

Effective Product, still progressing

Likeliness to Recommend

Pros

Cons

1
Since last award

Feature Ratings

24/7/365 Security Monitoring

Use of the MITRE ATT&CK Framework

Real-Time Threat and Anomaly Detection

Threat Intelligence

Incident Management

Automated Threat Hunting

IOC Focus and Management

Prevention

Risk Scoring & Remediation Act

Technology Management

Standardized Playbooks

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization