Podium Corp Inc.

Podium Text Marketing

Composite Score

7.1 /10

CX Score

7.3 /10

15 Reviews Write a Review

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What is Podium Text Marketing?

Take advantage of text’s 98% open rate with SMS marketing campaigns that get a real response, and measurable results. Plus, building a prior consent opt-in list. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.

Company Details

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Awards & Recognition

Podium Text Marketing won the following awards in the SMS Marketing category

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1 Top Rated Capabilities

4 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Podium Text Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Podium Text Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Podium Text Marketing?

7% Negative

6% Neutral

87% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Under Delivered

Feature Ratings

Average 81

Social Media Marketing Management

Application Integration

Text Messaging

Surveys Feedback

Mobile Payments

Opt-in

Loyalty Promotions Management

Communication Archive

Scheduled Messaging

Marketing Analytics

Mobile Marketing Management

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization

Podium Text Marketing Reviews

Jeanne A.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Podium is a customer interaction platform.

Likeliness to Recommend

9 /10

What differentiates Podium Text Marketing from other similar products?

Podium is well integrated and quick to learn. Its performance is also good as it is a web-based tool. It moves quickly and has no issues of being delayed. Podium is the best resource to help the overwhelming majority of costumers. It will not only provide you a live chat but also assist your employees in securing reviews

What is your favorite aspect of this product?

Podium has very good features. It is relatively simple and very easy to use. Even if you have a small technical knowledge, you can easily use it. It allows its customers to choose a way to contact, either by phones or by Google. It makes it easy to write and manage reviews. You can also track reviews across multiple sources easily. Moreover Podium allows you to push costumers to specific sites, which is valuable

What do you dislike most about this product?

The biggest con of Podium is that it only with Facebook pages and Google maps. It also wants you to pay for every task. You might be charged soon after signing in even without using any services Costumer service is very horrible. They are never being able to fix your problems completely.

What recommendations would you give to someone considering this product?

If you want to work with a company that provides support, and communicates with you, this is not the product to use. It has been a true nightmare. The Customer Success Managers are experts at not returning phone calls and not answering emails. They do not understand their own simple terms of cancellation, which in our case was very straightforward.

Pros

Effective Service
Inspires Innovation
Saves Time
Respectful

Aaryck E.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Text Messaging Guru Product: 100%

Likeliness to Recommend

10 /10

What differentiates Podium Text Marketing from other similar products?

Podium in itself is the best investment we made before the pandemic hit. We were able to text customers from their homes and make sales over text! Podium also allowed us to use customer data to engage with them regarding upcoming sales, discounts, and promos. I am struggling to remember a time before Podium.. honestly, thinking about sucks!

What is your favorite aspect of this product?

Being able to chat with a customer immediately on my phone or computer is just perfect! Our entire sales teams loves using Podium because it helps them close bigger and better deals, as well as, add a personal touch to their sale. Podium is just amazing!

What do you dislike most about this product?

I didn't care for the pricing so much.. We have a lot of sales people and we want to do more campaigns but it does get up their price for campaigns HOWEVER, please heed my advice: the return is astounding. Worth it!

What recommendations would you give to someone considering this product?

Podium integrates with your website and can get an interested customer into your sales staff's hand quicker than anything else. Shoppers are smarter these days and Podium gives us more tools to answer their questions and get them in the door or ready to buy over text! Wild! So my recommendation is this: figure out how you can use Podium to maximize profitability and call Podium asap. It's the best thing for retail!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Trevor B.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Strong feature set but not revolutionary

Likeliness to Recommend

7 /10

What differentiates Podium Text Marketing from other similar products?

Seamless integrations with multiple review platforms.

What is your favorite aspect of this product?

Ability to ingest externalized data for use within the application

What do you dislike most about this product?

Lack of fullu integrated options

What recommendations would you give to someone considering this product?

It's a great tool to leverage but ensure you're using it for the right task/job

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

Cons

Less Generous
Under Delivered
Charges for Enhancements

Podium Text Marketing

What is Podium Text Marketing?

Company Details

Need Assistance?

Awards & Recognition

Podium Text Marketing Ratings

87 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Podium Text Marketing?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Opt-in Provides an opt-in option for potential subscribers.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Podium Text Marketing Reviews

Jeanne A.

Podium is a customer interaction platform.

Likeliness to Recommend

Pros

Aaryck E.

Text Messaging Guru Product: 100%

Likeliness to Recommend

Pros

Trevor B.

Strong feature set but not revolutionary

Likeliness to Recommend

Pros

Cons

Feature Ratings

Social Media Marketing Management

Application Integration

Text Messaging

Surveys Feedback

Mobile Payments

Opt-in

Loyalty Promotions Management

Communication Archive

Scheduled Messaging

Marketing Analytics

Mobile Marketing Management

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Customization