Responsive Customer Reviews 2025 | SoftwareReviews

Responsive

Composite Score

8.2 /10

CX Score

8.1 /10

23 Reviews Write a Review

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What is Responsive?

Responsive (formerly RFPIO) is a cloud-based response management platform and an AI-enabled solution to share knowledge, collaborate, and digitally transform their response processes. Through robust and bi-directional integrations, with an open API, teams can connect their people and improve content quality and accessibility — enabling collaboration without boundaries.

Company Details

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Awards & Recognition

Responsive won the following awards in the Proposal Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Responsive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Responsive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Responsive?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Generous Negotitation
Transparent

Feature Ratings

Average 87

Templates

Notifications

Content Residency

Integrations

Project Management Workflow

Share & Track

E-Signature

Tasks and Workflow Management

Proposals and SOWs

Dashboard and Analytics

Document Management

Vendor Capability Ratings

Average 85

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created

Responsive Reviews

Justin G.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Responsive is an effective tool for RFPs.

Likeliness to Recommend

10 /10

What differentiates Responsive from other similar products?

It is intuitive and effective for RFP management.

What is your favorite aspect of this product?

It gives insightful answer recommendations.

What do you dislike most about this product?

I enjoy the product.

What recommendations would you give to someone considering this product?

For RFPs it is incredibly effective and helps manage the process efficiently.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amber R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Essential software for a team with many proposals

Likeliness to Recommend

8 /10

What differentiates Responsive from other similar products?

I have not tried other similar products, so I cannot say what the differentiators are.

What is your favorite aspect of this product?

My favorite aspect of Responsive is the Content Library. We have tried several organizational approaches to our content, and the robust features of the Content Library allows for so many different set-ups and configurations. I'm currently going through our nearly 10,000 Q&A pairs to consolidate, re-organize, and structure it in a way that works better for us, and this project is a true joy for someone like me who loves metadata, star ratings, and other details.

What do you dislike most about this product?

There are bugs that frequently appear, especially in the Grid View, which seems to be a less-commonly used view and perhaps gets forgotten in the testing process. However, whenever I contact support regarding these bugs, they are quick to help and solve the issue, or escalate if needed. I also find the UI to be not very intuitive, with many simple actions buried under various menus, and even after using this product daily for several years, I still have to click a few different times and in a few different places in order to find what I want. In some cases I even need to contact support to find out how to do something that should be easy.

What recommendations would you give to someone considering this product?

Consider different strategies when implementing in terms of loading content. We, and our sister company, were advised to load in all of our RFPs and just let the system figure it out, but this resulted in a mess. Carefully selecting and curating the initial content takes more time, but is worth it in the long run.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Respectful

Syed A.

Role: Operations
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Vast Features Updated functionality Easy

Likeliness to Recommend

10 /10

What differentiates Responsive from other similar products?

Vast functionality and features and quick turnaround in providing responses to the RFPs

What is your favorite aspect of this product?

Content Library

What do you dislike most about this product?

Desired configuration of the uploaded project documents

What recommendations would you give to someone considering this product?

Highly Recommended

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Responsive

What is Responsive?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Responsive Ratings

84 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Responsive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Notifications Tool alerts business of an application generated event.

Content Residency Vendor ability to store content via library to centralize, deduplicate, link, and manage answers to "common" RFx questions.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Project Management Workflow Enabling tracking of end-end processes to complete an RFx response achieving import/export functionalities and automating project intake/delivery.

Share & Track Share proposals with prospects, tracking the engagement and activity, also offering audit trails.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Proposals and SOWs Management of monetary RFP proposals and statements of work that track and outline project deliverables between buyers and sellers.

Dashboard and Analytics Configurable, click though, real-time dashboards for in-progress and executed contracts.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Responsive Reviews

Justin G.

Responsive is an effective tool for RFPs.

Likeliness to Recommend

Pros

Amber R.

Essential software for a team with many proposals

Likeliness to Recommend

Pros

Syed A.

Vast Features Updated functionality Easy

Likeliness to Recommend

Pros

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Feature Ratings

Templates

Notifications

Content Residency

Integrations

Project Management Workflow

Share & Track

E-Signature

Tasks and Workflow Management

Proposals and SOWs

Dashboard and Analytics

Document Management

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Ease of Customization

Business Value Created